1+ months

Senior Sales Leader

Houston, TX 77002
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp style=\u0022margin: 0in 0in 8pt;\u0022\u003E\u003Cspan style=\u0022color: black; line-height: 107%; font-family: \u0027Verdana\u0027,sans-serif; font-size: 7.5pt;\u0022\u003E***Eligibility requirements for Internal associates: 6 months\u0026rsquo; time in position, meeting all performance metrics and in good standing***\u003C/span\u003E\u003C/p\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EGlobal Custom Commerce is a market leader in selling custom blinds online. Our secret sauce? Our people that drive innovation, strategy and execution every day! Our customer engagement center sales team is a key part of our organization and a competitive advantage across the industry. We excel at providing true consultative selling and design experience for hard to buy customizable products online and in 2000\u002B Home Depot stores. We are looking for a leader to help us scale during times of high growth while maintaining our ability to stay true to our selling process. The sales leader will lead a team of talented managers, coaches and design consultants and ensure continuous development of people, processes and technology. \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EResponsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ESupport creation of a strong vision and an effective sales strategy for contact centers across multiple product categories\u003C/li\u003E\u003Cli\u003EBe an expert in the consultative selling approach in a design oriented environment\u003C/li\u003E\u003Cli\u003ERecruit, interview, and hire excellent design consultants at scale\u003C/li\u003E\u003Cli\u003EDrive execution through rigorous metrics and process management\u003C/li\u003E\u003Cli\u003EWork closely with marketing, sales, and operations to ensure alignment on your team\u0026rsquo;s strategy and execution\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 25% Drive department performance towards achievement of quality standards and performance metrics. Ensure priorities align with objectives and goals. \u003Cbr /\u003E 20% Analyze data to identify and implement process improvements which seek to increase team efficiency and effectiveness \u003Cbr /\u003E 25% Aggressively identify and address performance deficiencies by developing and executing performance improvement plans \u003Cbr /\u003E 10% Maintain and report on service level standards and manage department operations within budget \u003Cbr /\u003E 10% Provide actionable insight to business partners on customer trends and opportunties to drive customer satisifaction through site improvements\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Typically reports to Dir, Contact Center \u003Cbr /\u003E Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel 5% to 20% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E6 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E6\u002B years leading sales teams and/or programs\u003C/li\u003E\u003Cli\u003EResults oriented with the ability to set aggressive goals, consistently overachieving against plan, and constantly searching for new opportunities to improve performance\u003C/li\u003E\u003Cli\u003EPassion for customer experience and associate development\u003C/li\u003E\u003Cli\u003EStrong business and data acumen\u003C/li\u003E\u003Cli\u003EExperience developing high performing individual contributors and managers\u003C/li\u003E\u003Cli\u003EExperience with funnel management across multiple channels (inbound, cross sell, outbound, marketing)\u003C/li\u003E\u003Cli\u003EExcellent project management skills\u003C/li\u003E\u003Cli\u003ESelf-motivated; entrepreneurial spirit\u003C/li\u003E\u003Cli\u003EComfortable working in a fast paced dynamic environment\u003C/li\u003E\u003Cli\u003EStrong interpersonal communication skills (verbal \u0026 written)\u003C/li\u003E\u003Cli\u003EAptitude to learn technical concepts/terms\u003C/li\u003E\u003Cli\u003EExcellent communication skills and ability to influence\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003EAbility to influence, lead and manage large department \u003Cbr /\u003E Strong business acumen in operations and process improvement \u003Cbr /\u003E Highly skilled communicator and influencer with all levels of an organization \u003Cbr /\u003E Results oriented leader who sets aggressive goals, consistently overachieves against plan, and constantly searches for new opportunities to improve performance \u003Cbr /\u003E Passion for customer service. Demonstrated suceess developing, motivating and managing people and processes in customer service organization \u003Cbr /\u003E Track record of success in achieving high-impact business results in a complex and multi-business-line work environment.\u003C/div\u003E
Posted: 2020-02-14 Expires: 2020-04-27

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Senior Sales Leader

Home Depot
Houston, TX 77002

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