7 days old

Senior Renewals Manager - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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Manager, Global Renewals

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

The role of Manager, Global Renewals is both a strategic and hands-on tactical role. You are the right candidate if you have an in-depth understanding of the SaaS renewals function, a relentless focus on improving the process of renewals execution, and a passion for coaching and developing others. 


  • Execute the Renewals function vision and strategy throughout the team and the organization

  • Manage Renewal Team Activities including onboarding, training, team management and development, and advocacy

  • Develop repeatable process that is also flexible, and continually improve on this process to increase scalability and effectiveness

  • Develop relationships with other departments within the organization including finance, sales ops, legal, partner, to name a few

  • In collaboration with renewals operations, manage renewals metrics, ensuring accuracy and consistency across a high volume of client data

  • Demonstrated ability to accept a high level of accountability and proven ability to take ownership and solve problems


  • Ability to manage influence through persuasion, negotiation, and consensus building

  • Excellent verbal and written communication skills

  • Strong attention to detail and organizational skills including ability to prioritize and escalate customer issues as required

  • Proven history of proactive, energetic, patient and customer-centric behavior

  • Analytical and process-oriented mindset

  • Enthusiastic and creative leader with the ability to inspire others

  • Flexible during times of change

  • Experience with cloud-based/SaaS solution offerings

  • Bachelor's degree preferred or equivalent training, education, and experience

  • Familiarity with Salesforce as a support and knowledge platform

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.


And if this role is exciting to you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Does this sound like it was written for you? Excellent! Please apply and lets explore this together.

Posted: 2021-02-19 Expires: 2021-03-22
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Senior Renewals Manager - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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