Manager, Global Renewals
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.
Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.
The role of Manager, Global Renewals is both a strategic and hands-on tactical role. You are the right candidate if you have an in-depth understanding of the SaaS renewals function, a relentless focus on improving the process of renewals execution, and a passion for coaching and developing others.
Execute the Renewals function vision and strategy throughout the team and the organization
Manage Renewal Team Activities including onboarding, training, team management and development, and advocacy
Develop repeatable process that is also flexible, and continually improve on this process to increase scalability and effectiveness
Develop relationships with other departments within the organization including finance, sales ops, legal, partner, to name a few
In collaboration with renewals operations, manage renewals metrics, ensuring accuracy and consistency across a high volume of client data
Demonstrated ability to accept a high level of accountability and proven ability to take ownership and solve problems
Qualifications
Ability to manage influence through persuasion, negotiation, and consensus building
Excellent verbal and written communication skills
Strong attention to detail and organizational skills including ability to prioritize and escalate customer issues as required
Proven history of proactive, energetic, patient and customer-centric behavior
Analytical and process-oriented mindset
Enthusiastic and creative leader with the ability to inspire others
Flexible during times of change
Experience with cloud-based/SaaS solution offerings
Bachelor's degree preferred or equivalent training, education, and experience
Familiarity with Salesforce as a support and knowledge platform
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
Does this sound like it was written for you? Excellent! Please apply and lets explore this together.
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