17 days old

Senior Product Operations Manager

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Manager/Senior Manager
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214433
The Senior Product Operations Manager is responsible for leading the development and execution of commercialization strategy and launch plans for Retail Product portfolio key initiatives. This role will partner closely with the Retail Product Team, as well as across broader Retail organizational boundaries to ensure that all goals and milestones are met. This role will report to the Senior Director Product Operations and commercialization and will be instrumental in building out readiness practices, processes, and success measures across the Retail Product organization.

To be successful in this role, the candidate must have a combination of software product knowledge, operational knowledge, stakeholder consultation, user experience, and project management skills. He/she must also be a strong people influencer and driver for a shared future vision, collaborating and guiding the work of teams of product managers, professional services and project teams, and implementation teams to ensure a successful launch occurs for our clients.


* Product Commercialization Leadership: Lead development, documentation and communication of comprehensive commercialization strategies and go-to-market launch plans.

* Product Readiness: Work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met. Lead commercialization stakeholder meetings and communicate status, drive accountability and decision making. Identify commercialization risk and ensure expeditious resolution.

* Operational Readiness: Drive operational readiness to ensure that the product can be properly marketed, sold, contracted, installed, trained, billed, supported, analyzed for utilization and canceled. Coordinate and communicate with stakeholders around key BAU activities.

* Defining Success: Works with the Operational leaders, Product Management, Product Marketing and Product Development to ensure success of product launches can be measured. Establish / strengthen proper internal controls to ensure compliance of established procedures.

* VOC: Keeps the voice and perspective of the customer present in the product process for in-market operations.

* Training and Support Alignment: Aids Product Management to ensure that training, sales, client services and installation have the facts to effectively plan for, train and support new product/solution being delivered to market.

* Process Improvement: Drives processes that elevate our go-to-marketing planning and ensuring operational readiness for product launches.


* Demonstrated knowledge and understanding of product development lifecycle and product launch practices and processes.

* Demonstrated success running product launches that cross multiple departments, business units, processes and technologies.

* Demonstrated planning, analytical and organization skills with an ability to manage competing demands.

* Excellent communication skills, both verbal and written, to engage supporting departments and obtain buy-in.

* Strong collaborating and influencing skills with the ability to lead without authority.

* Advanced Project Management skills including demonstrated experience managing a full load of projects of significant scope, complexity and strategic importance to the company concurrently.

* Comfort and ability communicating with higher-level management.

* Comfort communicating complex business and product ideas into language that is understood by all supporting departments.

* Ability to gather and analyze information and data from multiple sources, prepare professional presentations, charts, graphs and tables of information for launch preparation.

* Excellent presentation skills.


* Bachelors Degree Required with 5-7 years of related experience with a minimum of 2 years of management experience a plus

* Experience in project management. PMP or similar certification a plus

* Experience in Agile or Scrum or Kanban

* Expert in Retail product knowledge

* Proven experience in operational and change management

* Experience in customer expectation and relationship management

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-28 Expires: 2021-07-15
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Senior Product Operations Manager

Cox Automotive
Atlanta, GA 30303

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