1+ months

Senior Product Manager, Customer Experience

Walmart
San Bruno, CA 94066
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1405533BRReq ID:1405533BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Senior Product Manager, Customer ExperiencePosition Summary:Senior Product Manager, Customer ExperienceCity:SAN BRUNOState:CAPosition Description:Want to help change the future of online commerce? The Customer Experience Product Team at Walmart.com is building a new type of customer-centric shopping experience at the intersection of content, commerce, and technology to help customers save money and live better. We are looking for a Senior Product Manager to partner with various stakeholders in the organization, owning the end-to-end customer journey from awareness and consideration, through inspiration and evaluation, to purchase and fulfillment. This role has strong opportunities to innovate, with full support from senior leadership. It requires someone with deep knowledge of the product management process, previous experience crafting end-to-end experiences for the customer, and a unending passion for helping both Walmart and the customer succeed. What you'll do: Partner with the Retail teams to develop and champion a product vision, strategy, and roadmap to drive conversion and repeat purchases for Walmart.com's customer Use customer insights, competitive research, and analytics to identify and validate product opportunities Collaborate across product, engineering, design, and research teams to drive product discovery and development Partner with platform product teams (e.g. item page, search, checkout, supply chain) Be a driving force with UX and Engineering for scalable, well-crafted, end-to-end experiences Partner with Engineering and Analytics to execute with both confidence and a bias for speed Work closely with Marketing, the Fashion Retail group, and AB testing teams to launch products and ensure their adoption Define, track, and iterate on key product goals Who you are: You can drive results and solve problems in fun and creative ways. You are an experienced Product Manager who applies their expertise to development, launch, and scale new products and features You are execution-focused with strong ability to drive product discovery and development for large, complex, and ambiguous You are a strong collaborator and communicator who can bring stakeholders and team together to work toward a common ambition You love data and have a strong analytical bent with the ability to use data and metrics to back up assumptions, recommendations, and drive actions back up assumptions, recommendations, and drive actions. You care passionately about delivering experiences that delight our customersMinimum Qualifications:Bachelors degree in Computer Science, Business Administration, Information Systems or a related field. 7+ years experience in product management or a related field. Proven track record designing and delivering customer experiences that create customer and business value, working collaboratively with design and engineering.Additional Preferred Qualifications:MBA or other advanced degree At least 5 years of experience in eCommerce. Deep knowledge of the way consumers shop online, with 3-5 years exposure to customer experience is a plusCategory:Product Management - Technology Brand:Walmart.com
Posted: 2020-02-07 Expires: 2020-04-27

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Senior Product Manager, Customer Experience

Walmart
San Bruno, CA 94066

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