25 days old

Senior Process Analyst - Naviguard Minnetonka, MN or Telecommute - 276569

Minnetonka, MN 55345 Work Remotely
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  • Job Code
    276569

Are you eager to make an impact on one of the most important and underserved issues in the US healthcare system? Naviguard, a fully owned UnitedHealth Group Ventures company, is on a mission to protect patients from surprise bills by building a revolutionary consumer protection business. This new business will be dedicated to helping patients understand and mitigate the unexpected financial risks they face. As an employee of this new business, you can expect to be a part of a dynamic organization that is fast-paced and driven by our vision to promote healthcare affordability and accountability nationwide.

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The SeniorProcess Analyst will be responsible for the end-to-end business process documentation and flows. This position requires a motivated self-starter with a blend customer service experience, claims processing expertise, process knowledge, and strong analytical, communication, and leadership skills. To be successful in this role, candidate will have a strong attention to detail with the ability to quickly identify, analyze and solve process/workflow problems in order to improve operational processes. This position will report to the Total Quality Manager.

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Primary Responsibilities:

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  • End to end process owner; including creation and management of Naviguard job aids and SOPs
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  • Subject Matter Expert on Naviguard operations processes
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  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
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  • Manage process improvement projects identified by Quality Lead
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  • Work cross-functionally with our operational leaders to identify and support improvements to business processes and interactions with patients and integration partners.
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  • Collaborate with product and IT to support development of business requirements
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  • QA Naviguard system enhancements to align tech with process.
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  • Work independently to manage competing priorities and requests
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  • Support collaboration between process users and IT
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Basic/Minimum Qualifications:

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  • 3+ years of quality, performance or process improvement management experience
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  • 2+ years experience with the application of project management methodologies and/or lean principles
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  • Experience with end to end process ownership; including creation/management of SOPs and job aids
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  • Proficiency in Microsoft office suite including Word, Excel, Outlook and PowerPoint
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  • Excellent communication, time/project management, problem solving, organizational, and analytical skills.
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Preferred Qualifications:

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  • Undergraduate degree
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  • Experience with UnitedHealth Group departments and systems, particularly member services, claims processing, or provider services
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  • Familiarity with Agile Project Management or similar skill set
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  • Highly motivated individual with a passion for helping consumers navigate the complicated healthcare system
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At Naviguard, we are dedicated to helping people better understand and mitigate the financial risks they face when planning important medical procedures, or when they have received unplanned or emergency care. As a member of our team, you will contribute to a dynamic and fast-paced start-up business, driven by a vision to promote affordability and accountability in healthcare nationwide. Does this sound like your kind of purpose and challenge?

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Diversity creates a healthier atmosphere: Naviguard is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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"Naviguard is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Posted: 2021-03-26 Expires: 2021-05-01

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Process Analyst - Naviguard Minnetonka, MN or Telecommute - 276569

UnitedHealth Group
Minnetonka, MN 55345

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