1+ months

Senior Operations Data Analyst - Salesforce

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003EThe Sr. Analyst, Services Online Experience delivers value to the organization by understanding and analyzing the key drivers of online traffic performance related to Services online. The Sr. Analyst will look at online trends as well as performance within category, PLP and PIP pages. The Sr. Analyst will identify and support process improvement initiatives in regard to the customer experience online for Home Services, solves problems by considering courses of action within the framework of business goals and standards and provides and communicates recommendations to upper management. Must be a self-starter, work well with a team, interact with multiple levels and functions within the Home Services, Merchandising and Homedepot.com organization. The Sr. Analyst will serve as a thought partner for Services leadership to help them better understand key business drivers for Services Online. This person should be able to effectively communicate to teams and other leaders, review and understand sales/financial data and identify trends in business and the retail industry. This role uses strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem to determine the appropriate solution\u003Cstrong\u003E\u003Cbr /\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 25%- Interpret data based on specific knowledge of statistics and procedures used/ Provide Data to all directors to support decision making. Provide input on forecast based on knowledge of product and technology. \u003Cbr /\u003E 20%- Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis). \u003Cbr /\u003E 15%- Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data. \u003Cbr /\u003E 20%- Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people. \u003Cbr /\u003E 20%- Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to respective area.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to a Services Manager. \u003Cbr /\u003E This position has no direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E4 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003E Preferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EExperience in Ecommerce, process analysis and improvement\u003C/li\u003E\u003Cli\u003EAbility to handle and prioritize multiple tasks\u003C/li\u003E\u003Cli\u003EEffective interpersonal and problem-solving skills\u003C/li\u003E\u003Cli\u003EData analysis\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ECritical thinking skills to identify the strengths and weaknesses of alternative solutions; ability to understand and foresee implications of new information for current and future problem solving.\u003C/li\u003E\u003Cli\u003EAn unquenchable intellectual curiosity for getting at the underlying store being told within the data.\u003C/li\u003E\u003Cli\u003ECreative approach to problem solving, innovation, and issue resolution.\u003C/li\u003E\u003Cli\u003EStrong written and verbal communication skills. Ability to persuade, inform, and influence others based on findings. A track record of taking complex results and communicating them in an easily understood way.\u003C/li\u003E\u003Cli\u003ESuperior interpersonal skills and ability to collaborate actively and work in a team environment. Ability quickly learn and adapt to new technologies, tools, and techniques.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-03-07 Expires: 2020-05-05
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Senior Operations Data Analyst - Salesforce

Home Depot
Atlanta, GA 30303

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