*Primary Location: *Columbus OH, Columbus, OH, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *Yes, 75 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *211263
Dealer.com, a Cox Automotive Brand, is currently hiring a Senior Performance Consultant with automotive and digital advertising experience to join our Subaru team. This role is remote, based out of the Columbus, Ohioarea, and travels up to 80%.


The Senior Performance Consultant is responsible for client performance and satisfaction by proactively interacting with dealership key decision makers inside a specific geographic territory to provide consultative strategic digital marketing recommendations and actionable insights that increase client product utilization and effectiveness across Dealer.com/Cox Automotive suite of digital marketing products and services. The Senior Performance Consultant will be responsible for managing accounts via webinar/phone and in-person visits to drive customer engagement.


KEY RESPONSIBILITIES:

Identification, Execution and Consultative Delivery of client Digital Marketing Strategies across a portfolio of accounts

Effectively manage performance and results of digital marketing channels for assigned accounts

Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives and provide consultative strategic digital marketing recommendations in order to achieve improved results.

Demonstrate ownership of account by responding to client requests and issues in a timely and urgent manner

Configure, troubleshoot and provide quick resolution to a variety of digital marketing (websites/advertising) needs

Utilize standardized methods provided to closely monitor system red flags and emergencies with clients and take immediate action

Work with at risk clients and determine action plan to turnaround and retain

Work with, contribute and manage the action(s) required to turnaround cancelled accounts

Engage and participate in the exchange of best practices across entire Performance Management team

To work with new PM team members as required in mentoring activities


PROCESS:

Build and develop strong working relationships with Dealer clients and all contacts in the dealerships

Conduct in-person meetings or webinar/phone contacts each work day to meet target engagement goals

Effectively manage time and activity to successfully engage with every client at least once each month either in person or over the phone.

To schedule any travel in a way that allows for maximum time with clients and reach

Construct and communicate contact summary reports with appropriate documentation

Qualifications: BS/BA

5 years of experience in retail automotive management

OR an equivalent combination of education and work experience.


Retail automotive preferably at the management level:

Successful account management experience in the auto, advertising, software/technology solution industries

Demonstrated knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)




Demonstrated understanding of dealership operations:

Demonstrated advanced written, verbal and phone communication and interpersonal skills

Proven experience and the demonstrated ability to effectively work with all levels within the dealership

Demonstrated advanced customer service skills and outstanding relationship management capabilities


Demonstrated proficiency in using SalesForce

Demonstrated computer proficiency including MS Office Word, Excel & PowerPoint

Demonstrated knowledge of HTML, CSS, broad website concepts, website analytics tools, and Google Analytics

Strong analytical skills and data-driven thinking


Able to travel as necessary, anticipated 70 -80 % depending on market. Travel includes overnight stays in markets and travel to team meetings


Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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