26 days old

Senior Network/Voice Engineer - GBT000GK

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Primary Location United States

The selected candidate will work with the Global Business Technology Solutions (GBTS) Network Operations (Data & Voice) Services team. Primary responsibilities would be to provide technical support for all Voice/VoIP Communications systems in a multi-campus environment. Configure and install Voice/VoIP communications networks and equipment in support of voice, data, and video applications. Analyze current and future Voice/VoIP communications needs, define requirements and provide recommendations to management. Supervise vendors in day to day operations and Voice/VoIP communication supported projects. Knowledge of Avaya PBX and Call Center Programming, as well as Cisco telephony products a must.


Other responsibilities would include automating day to day processes with a self-service mindset, operationalizing cloud management, maintenance upgrades, level 1 support, troubleshooting, monitoring and reporting, alerting, and maintaining Standard Operating Procedures (SOP).



The ideal candidate should have 3 to 5 years experience in the required technical areas, be highly motivated and have excellent writing and communication skills.



Experience in the following areas required:

VDN's and Vectoring

Have a working knowledge of IP addressing and subnets.

Have a working knowledge of portable network test equipment, such as flukes, sniffer.

Good understanding of Cisco Routers and switches

5-7 experience in voice telephony and data network technologies.

Fundamental analytical, problem solving, and decision making skills are required.

Ability to work well with others.

AVAYA PBX 450 systems as well as CM types.

AVAYA ASA program.

AVAYA Modular Messaging and/or Aura Messaging.


Cisco Call Managers (voice)

Unity voice mail and programming stations and extensions.

Windows Operating Systems, DNS, TCP/IP, SMS and Microsofts management



Experience in the following would be a strong plus:

Ability to automate via scripting or vendor tooling

PowerShell, Perl, Python, KSH/BASH

Experience with Cloud Computing/Technology

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-03-10 Expires: 2020-04-09

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