1+ months

Senior Manager, Product Quality

Cisco Systems Inc.
San Jose, CA 95113
Apply Now
Apply on the Company Site

What Youll do

This is a phenomenal opportunity to join the Supply Chain Product Quality organization that is responsible for driving quality services for all Cisco products and services. Within the Product quality organization, the Senior Product Quality Manager will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital products that include Hardware, Software and Cloud Service offerings. The Senior Manager will lead a team of Product quality engineers who will serve as a subject-matter guide for factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, supervise Software / Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer happiness.

In addition, you will,

  • Define Product Quality strategy by recommending operational metrics, tools, and techniques to increase performance, security, and automation.
  • You'll support the team to Identify, isolate, root cause, and document defects while working closely with the engineering team to resolve the defects and drive closed-loop corrective and preventive actions.
  • You'll drive innovative and groundbreaking strategies to improve the quality and performance-related services provided by the team coupled with execution perfection.
  • You will lead sophisticated, multi-functional projects turning strategy to execution
  • Communicate quality strategy to Operations executives, VPs and directors to deliver a high quality product to our customers

Who You'll Work With

As a Senior Product Quality Manager, you will be responsible to engage with both internal Cisco partners and external partners/customers to improve product and services. You will collaborate with several teams including Product Development and Engineering, Global Manufacturing, Product Managers, Compliance, InfoSec, IT, Service Providers, Customer Success, Technical Services, and Finance. You will also supervise field returns while working with the customer support organization and manage the closed loop corrective action process. The best part of this job role is the opportunity to gain an end to end understanding of the Cisco Product Quality management process, and drive multi-functional teams to improve end customer experience

Who You Are

You are a results-oriented, highly hardworking Manager who brings the right balance of leadership presence, and you can translate strategies to execution structure along with the right level of influencing skills and Business Insight.

You have previous experience in hardware engineering, test engineering, software testing, as well as leading performance and quality of products. You excel at driving sophisticated and multi-functional transformation initiatives that help the company move the needle on growth enabling recurring revenue streams. You thrive in a multi-functional environment, are able to drive decisions, influence to drive simplification and deliver results.


  • A Bachelors Degree (preferred in Engineering) and 13-18 years of professional experience
  • A Masters degree in Science or Business Administration, preferred
  • Previous management and team leadership experience
  • Minimum of 5 years proven ability in quality assurance, or in a transformation lead role; involvement in product development or production quality for the entire product life cycle.
  • Solid understanding performing data analysis and presenting findings, analysis, and recommendations to executives and business users.
  • Industry knowledge of modern hardware, software and cloud quality trends, best practices, processes, tools and methodologies.
  • Mentor and provide guidance to members of your team.
  • Can function effectively in an ambitious, fast-paced environment while maintaining excellent organizational skills, focus, and attention to detail
  • Superb communication and presentation skills at all levels of the organization.
  • Ability to communicate clearly and precisely technical concepts and design recommendations to engineering audience as well as executives.
  • Extraordinary inclusive leadership style with the ability to influence at the highest levels across Cisco.
  • New Product Introduction for hardware and software
  • Product Life Cycle Management
  • Business and Financial Acumen
  • Supply Chain Knowledge

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2020-10-21 Expires: 2020-12-07
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Manager, Product Quality

Cisco Systems Inc.
San Jose, CA 95113
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast