16 days old

Senior Manager, Product Manager Customer Health Index

Cisco Systems Inc.
San Jose, CA 95113
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What Youll Do

Ciscos CX Data and Insights team is hiring a Senior Manager of Product Management leading Cisco Health Index capabilities. Cisco and CX are in the midst of an exciting time breaking down silos across the company and using data to transform the organization. The vision for the Health Index product management team is to design a best in class customer health metric with a layered suite of predictive & prescriptive analytics to automate how people digest and act on the information.

As Senior Manager of Product Management, you will be responsible for laying out the roadmap and building a product management for the Cisco health index. Your responsibilities will also include:

    • Provide the vision for health index as it spans customer, partner, success track, and offer lenses
    • Identify needs and challenges with developing and deploying health index metric
    • Drive and/or participate in the ideation process, strategizing, bringing creative ideas, and proposing different approaches to health index
    • Interlock with CX Product Management and Operations Customer Success Data Foundation teams on requirements and data sourcing
    • Develop appropriate visualization strategy for health index to various stakeholders
    • Work towards making the health index a compensation ready metric for FY21
    • Manage small team of focused on product management

Who Youll Work With

You will lead a small team of product managers inspire it to think broadly across the business on areas where data science and the health index can accelerate customer success. This team partners closely with our customer facing teams, IT, platforms, product management, and engineering business partners to understand and evaluate new sources of data with structured and unstructured algorithms.

Who You Are

A go getter who thrives on delivering high quality outcomes. The ideal candidate loves data, is an out of the box thinker, and thrives in an unstructured work environment. You have experience with the big data systems & modeling techniques of today with an eye on future innovation to drive progress. You think about the interactions between process, data & analysis and how to bring them together to maximize outcomes. You are able to lead the rollout of a multi-dimensional analytics capability, partnering with team across multiple disciplines.


    • B.S. or higher in Computer Science, Statistics, Mathematics, or similar technical/quantitative field, or M.B.A. with a technical emphasis.
    • Preferably 2-4 years of experience in data science and machine learning
    • Prior experience managing teams, including experience leading a team developing analytical offers and/or capabilities
    • Experience in architecting or leading multi-functional projects
    • Strong leadership, presentation and interpersonal skills

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-05-11 Expires: 2020-06-11
Sponsored by:
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Senior Manager, Product Manager Customer Health Index

Cisco Systems Inc.
San Jose, CA 95113
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