1+ months

SENIOR MANAGER PRO CUSTOMER EXPERIENCE

Dublin, CA 94568
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cstrong\u003E\u003Cspan\u003EPOSITION PURPOSE\u003C/span\u003E\u003C/strong\u003E\u003Cspan\u003E\u003Cbr /\u003E\u003C/span\u003E\u003Cspan\u003E\u003Cspan\u003EThe Senior Manager Operations Process-Pro Referral will lead and direct Pro Referral strategic growth initiatives within The Home Depot to enable the company to continue meeting/exceeding our growth objectives/strategy. The senior manager will identify, research and analyze potential opportunities for growth, develop strategies to address and capture specific opportunities, test and refine recommendations, evaluate results, make recommendations relative to implementation.\u0026nbsp;\u0026nbsp;This position will champion a best-in-class customer experience across all transactional channels and platforms. The senior manager will partner with the multiple departments to ensure seamless alignment on all initiatives. Strong leadership skills, communication and analytical ability is critical to the role.\u003Cbr /\u003E\u003Cbr /\u003E\u003C/span\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E Identify opportunities: Conduct industry and competitive analysis, customer research, acquisition opportunities and identify the most attractive growth opportunities\u0026nbsp;\u003Cbr /\u003E Manage projects: handle day-to-day issues associated with implementing a new initiative; work with store planning, visual merchandising, store and divisional associates. May lead full pilot implementations of selected initiatives.\u0026nbsp;\u003Cbr /\u003E Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store personnel, merchants, other HD companies, non-HD companies, vendors, etc.)\u0026nbsp;\u003Cbr /\u003E Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores, \u0026 other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates, talking to customers\u0026nbsp;\u003Cbr /\u003E and interviewing merchants.\u0026nbsp;\u003Cbr /\u003E Communicate with Senior Management: Prepare presentations for growth steering committee, president\u0027s meeting and other meetings in order to communicate and solicit feedback and input at various stages of individual initiatives\u0026nbsp;\u003Cbr /\u003E Acquisition leadership: Ad hoc involvement in selected strategic acquisitions, including identification of candidates, industry evaluation, negotiations, and post-acquisition follow-up and tracking.\u0026nbsp;\u003Cbr /\u003E Select, develop, and motivate assigned staff.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Typically reports to Director\u0026nbsp;\u003Cbr /\u003E Direct and indirect reports typically include 3 professionals and 1 support associate.\u0026nbsp;\u003Cbr /\u003E Typically negotiates in a competitive or adversarial environment.\u0026nbsp;\u003Cbr /\u003E Typically faces complex issues that differ from those typically faced within the industry or profession.\u0026nbsp;\u003Cbr /\u003E Typically considers new courses of action within broad policies and medium-term goals when solving problems.\u0026nbsp;\u003Cbr /\u003E Typically determines what should be done in a functional area or business unit within the broad policies and principles or very general goals.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel:\u0026nbsp;\u003C/strong\u003E\u003C/span\u003E\u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003E Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.\u003Cbr /\u003E Travel approximately 30%\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience:\u003C/strong\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E6 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E-Strong Analytical and quantitative skills\u0026nbsp;\u003Cbr /\u003E -Consulting and/or retail experience\u003Cbr /\u003E- Ability to lead and manage cross functionally\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ESupervisory Skills\u0026nbsp;\u003Cbr /\u003E Ability to communicate with Executive group\u0026nbsp;\u003Cbr /\u003E Strong Basic Math and Logic Skills\u0026nbsp;\u003Cbr /\u003E Computer Literate/Comfortable with Database Structure\u0026nbsp;\u003Cbr /\u003E Conflict Resolution\u0026nbsp;\u003Cbr /\u003E Basic understanding of retail environment\u003C/p\u003E\u003C/div\u003E
Posted: 2020-07-29 Expires: 2020-11-09
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SENIOR MANAGER PRO CUSTOMER EXPERIENCE

Home Depot
Dublin, CA 94568

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