16 days old

Senior Manager, IT Change Management and Engagement

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do


We are looking for an experienced change practitioner to perform change management and adoption activities for our IT transformation efforts. You will work with internal and external stakeholders, Cisco program leads, and cross-functional execution teams to develop effective means for ensuring the adoption of new capabilities and change transform the culture of IT


In this role, you will:

  • Work with stakeholders to develop and execute complex change strategy
  • Act as a trusted resource and develop positive relationships with colleagues at all levels.
  • Continuously assess and advise on the impact and readiness of the business to understand, implement, use, and adopt the outcomes from transformation programs.
  • Understand the significance of the changes (to business process, capabilities, policies, culture) for internal functions to provide information and recommendations regarding expected organization impacts of the transformation.
  • Develop adoption strategies globally, accounting for regional nuances for effectiveness
  • Cultivate a collaborative working relationship with program leads and business leadership, and provide in-depth program knowledge as required.
  • Define and manage sponsorship alignment, change readiness, stakeholder engagement, communications, training and change sustainability.
  • Define and track metrics to assess the progress and effectiveness of change strategy and processes (e.g. business value delivered and adoption).
  • Identify, analyze and develop risk response and mitigation plans.
  • Assess and communicate the progress of change and adoption plans



Who You'll Work With


The IT Leadership team, Transformation team leads and Transformation Board and critical business partners. The development of new Transformation Board is essential for the enablement of many key initiatives across IT.  Internal Stakeholders will include IT functions and the the broader Operations forgabizations. Youll also engage with other customer and partner-facing functions including but not limited to Sales, GPO, and CX.




Who You Are


You are an experienced Change Management Practitioner operating in a fast-paced high-tech environment, leading large cross-functional and transformational efforts, with deliberate plans targeting adoption.


You are adept at establishing rapport with cross-functional leaders (Operations, CX, Sales, Business Units, Finance and IT leadership) to drive collaborative change plans and maximize value to those impacted.


You are positive and collaborative with excellent communication and presentation skills, an active listener, and possess the ability to synthesize high-level information.


You welcome questions, and effort to address concerns; often expressing your command of the subject matter.


You have the ability to collect, interpret and cluster information in order to build & orchestrate relevant plans for achieving successful adoption.


Your focus is strategically aligned to the business outcomes, and you are comfortable with the tactical execution of the change management plan.


You engage respectfully, and with ease, whether internal or external, senior executive or impacted individual.



  • Bachelor's degree (MBA preferred) in a relevant field/area.
  • Change/Adoption implementation experience (change management certification also preferred).
  • Proven ability to prioritize, be assertive and a willingness to take ownership is key to success. Candidate must be detail-oriented with the ability to handle various tasks simultaneously, thriving in a fast-paced environment
  • Adept interpersonal and relationship-building skills to work across teams
  • Ability to develop creative communication strategies and tactics, as well as track the effectiveness of plans and manage feedback channels to make recommendations for improvement
  • Strong public speaking skills as you are likely to give presentations to staff or company executives
  • Excellent interpersonal, influence and communication (verbal and written) skills.
  • Capable of crafting effective and long-lasting implementation of change by guiding and advising the customer.



Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.


We embrace digital and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!


But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take ambitious steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.


So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.






Posted: 2020-03-13 Expires: 2020-04-13

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Senior Manager, IT Change Management and Engagement

Cisco Systems Inc.
San Jose, CA 95113
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