1+ months

Senior Manager, Client Transactions

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *6325 Peachtree Dunwoody Rd NE, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Manager/Senior Manager
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102681
*Job Summary:*

Senior Manager, Client Transactions leads the functions and tasks around Assurance client transactions. Primarily focused on the DealShield Return Guarantee product, this person manages the Disbursements team and leads the DealShield client refund process, as well as all other transaction-related management and support.

As such, this person ensures that the reimbursement and transaction processes operate smoothly and efficiently for the >6,000 subscribing dealers (and future additional subscribing dealers) while keeping client experience top of mind. Given that DS360 is a risk-based financial guarantee that exposes Cox Automotive to substantial financial liabilities, careful leadership and management of business rules and processes related to reimbursements and client transactions are critical to the success of the business. Both problem solving and strategic thinking are critical to this role to quickly resolve issues, but also to seek process efficiencies, system efficiencies, and new ways to resolve or avoid client transaction issues.

The Senior Manager should be an experienced team leader with a solid understanding of automotive, financial, risk, and financial shared service (A/R, A/P, etc.) functions. This person should continually orient client transaction operations towards service level agreement achievement and process improvement. The Senior Manager will be expected to juggle many initiatives and efforts in parallel, spanning multiple products and/or strategic efforts. This person will act as a partner to both the DealShield Performance Management team and other Assurance Business Operations teams. A data orientation is critical in order to both manage tasks/functions, but also to look for concerning trends and/or unexplored opportunities.

This person should be comfortable working in a true team environment that is fast-paced and dynamic. Strong organizational skills and client focused thinking are a must, as they will be managing a key benefit of the product. At the same time, great relationship skills and strong creative thinking are required. Candidates must demonstrate effective communication, genuine interpersonal skills, and ability to work in a diverse team environment with individuals and groups across Protection Solutions and Cox Automotive.

*Primary Duties:*

Disbursements Processing

* Lead the DealShield Disbursements team, including work scheduling, training, and process execution related to client refund SLAs

* Manage reimbursement workflows to ensure adherence to customer contracts

* Ensure that internal and external customers are provided with timely and accurate assistance

* Manage escalated reimbursement requests and see them through to resolution

* Manage inter-department communication regarding customer reimbursements

* Manage communications with floorplan companies with regards to their relationship to DealShield and DealShield payoffs

* Create and/or update relevant SOPs

Transactions Management

* Perform holds and releases of disbursements, as necessary

* Manage client/dealer accounts in Macola/Finance systems

* Work closely with the Loss Prevention and Business Operations to mitigate risk

* Work closely with Performance Management teams to manage client performance

Payment Error Resolution

* Review, investigate, and correct errors and inconsistencies in financial entries, documents, and reports

* Review and prepare intercompany transactions with corporate staffs/functions

Reimbursement/Claims Adjustments

* Own the Vehicle Return Authorization cancellation process

* Own client fee processes associated with Excessive Returns Status

* Proactively perform required analyses and work with the auction locations and the Financial Shared Service Center to resolve issues before they become material.

Systems Ownership support

* Design and implement Change Management strategies across team during conversions to new systems, rolling out new products, and implementing efficiency tools

* Provide guidance and SME input to multiple technology initiatives simultaneously.

* Monitor and review accounting and related system reports for completeness and accuracy.

* Identify opportunities, design enhancements, and deploy improvements to the customer reimbursement function

Team Development and Leadership

* Hire, train, and manage a high-performing team

* Set monthly, quarterly, and yearly goals

* Demonstrate team accountability towards goals

* Create development and training plans for team members

Personal Leadership & Ambassadorship

* Self-manage time and tasks, setting priorities based on need, urgency and strategic importance.

* Follow-through on commitments to clients/auctions and others on the DealShield team.

* Have a thorough understanding of Assurance Solutions; its products and services; and, its goals, objectives and performance.

* Embrace discussion and feedback by and from all team members to encourage participation, buy-in; be open, honest and direct in a respectful manner.

* Perpetuate a culture of personal responsibility and accountability.

* Make time for learning and professional growth.

* Be willing to attend and/or travel to Cox Automotive, industry and auction meetings and events, including presentation and discussion of DealShield and its products/services.

* Demonstrate DealShields culture and values, including the philosophies of teamwork, respect, caring for others; embrace and thrive from the challenges; fail fast and learn/adapt from failure.


* Bachelors degree and 10 years of related experience with at least 3 years experience in a management/leadership role; or an equivalent combination of education and work-related experience

* Competent in accounting and financial practices and procedures.

* Must have familiarity with Microsoft Office Suite; familiarity with SalesForce is a plus

* Proven track record focused on building relationships and process improvement

* Ability to work independently and proactively develop solutions

* Strong teamwork ethics, including willingness to share information and communicate in an open, honest and direct manner

* Strong communication skills

* Embraces change and always looking for the most effective and efficient means to the right end

* Proven operational, analytical, problem solving and technical skills

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-25 Expires: 2021-08-28
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Senior Manager, Client Transactions

Cox Automotive
Atlanta, GA 30303

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