17 days old

Senior Investment Operations Associate - RET000J4

Moosic, PA 18507
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Primary Location United States-Pennsylvania-Moosic

Our Business

For over 100 years, Prudentials diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services.   We are known for delivering on our promises and are recognized as a trusted brand and one of the worlds most admired companies.


Retail Operations is a specialized unit within Retirement Full-Service Solutions who provides dedicated customer support and education to our self-directed and Individual IRA account holders (former 401k participants).  In this position you will be provided with the opportunity to showcase your customer service skill by handling inbound calls and providing support to Individual Retirement Account holders located across the United States. As a licensed associate you will play an important role in assisting our customers with financial market education, executing stock and mutual fund trades, exchanges, distributions and various account maintenance needs.

The role

Reporting to the Manager- Customer Service, Direct Client Service Team within Retirement Full-Service Solutions, the Senior Investment Operations Associate is responsible for providing superior service to Retail and Retirement Service participants. The Client service functions include speaking with and educating our participants and taking ownership of inquiries and resolution. 




  • Utilize a variety of systems and tools to promptly respond to inquiries via inbound calls
  • Provide information to callers about various features specific to retirement products and services
  • Accurately process account maintenance, distribution requests or forward to the appropriate parties to complete transactions
  • Process client trading requests within department and regulatory guidelines
  • Collaborate with internal partners to research and resolve client issues
  • Continuously seek to find process improvements to increase overall operations productivity and efficiency 



Your Expertise

What youll need to succeed:

  • Series 7 & 63 Registration required.  CT Life, Health & Variable Insurance License or ability to obtain within 60 days. Series 24 is a plus but not required
  • Experience in Brokerage/Investment Operations position demonstrating increasing levels of responsibility
  • Demonstrated knowledge of retirement industry and interest in financial markets with the understanding and commitment to conforming with strict compliance and regulatory requirements
  • Superior organization skills, thorough attention to detail and strong follow-through
  • Strong interpersonal, communication skills, team player and acts with a sense of urgency
  • Required hours are Monday through Friday 9:30 A.M. to 5:30 P.M.




Itd be a plus if you have:

  • Bachelors degree
  • Call center/trading/production environment experience a plus
  • Retirement and investment account processing experience preferred



Any candidate selected for this position will be required to submit to extensive background screening and credit check.  Failure to comply will eliminate a candidate from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the candidate from this and any other position in Prudential, including their current position if they are an internal applicant.


@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-03-21 Expires: 2020-04-20

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Senior Investment Operations Associate - RET000J4

Moosic, PA 18507

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