18 days old

Senior IB Analyst

Cisco Systems Inc.
Bengaluru, KA 560002
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Who you will work with:

Our vision is to provide a CLEAN IB with Customer sign off that enables customer lifecycle motion and delivers accurate & timely renewals. Our charter is to build a globally consistent & scalable entitlement asset management process & coverage model by driving relentless focus on providing accurate install base through-out the life cycle. This will help enable the renewal manager to focus on the renewal motion and not be in-cumbered by operational dependency.

Position Overview: The IB ANALYST engages with the Renewal Manager who helps introduce the EAM to Customers and Partners asset managers to help manage and optimize asset reporting and data cleansing prior to a renewal event. The Pre-Renewal EAM owns the operational responsibility for providing clean & reconciled install base across services, software and subscriptions for the renewal. The IB ANALYST is pivotal in providing actionable insights to Internal/External partners on Customer IB across HW, SW, Services and Subscriptions. The Renewal Manager will use this information to scope renewal opportunities.

What you will do:

  1. Customer Definition

Customer Definition forms the most critical piece of the engagement the Pre-Renewal EAM will drive. A business entity research (BER) of the account has to be performed in collaboration with Renewal Management and Service Sellers, Delivery and external partners to define customer and all related entities and subsidiaries which comprise complete customer.

2. Asset Alignment & Governance Workflow

The Pre-Renewal EAM will build a Project plan to track the deliverables of the engagement with clear ownership. The individual is required to reconcile multiple inventory views from various data sources (Cisco, Collector, Partner/Customer) and establish a comprehensive IB baseline. Actionable Insights, analysis and recommendations will be required to be provided to the partners. The individual shall drive corrective action which will drive the IB Accuracy by performing MACDs (Moves, Adds, Changes and Deletes) and assessing the Renewal Readiness of the IB data.

3. Customer Review and Validation

The Pre-Renewal EAM will review the IB Baseline with the partners and align the Customer definition and Renewal Scope. Specific insights which includes transparency to the Total Asset View, Customer Locations/Sites, Service Levels has to be shared with the partners in order to Verify the IB with the customer. The individual will seek additional transparency with the partners to establish ownership of Asset Base.

4. Acquire Customer IB signoff

Prepare Verified Asset Summary Report for CX/Sales for Renewal Scope Engagement

5. Estimation, Booking & Entitlements

EAM will coordinate the Estimation, Booking & Entitlement with the RM, Partner depending on the Route to Market of the deal.

Key Skills and Responsibilities:

  • Excellent communications skills & ability to think in an unexpected way and be an instrument of change
  • Deals with ambiguity and translates into synthesized message
  • A demonstrated track record of managing data across many sources is essential to this role
  • Strong influencing skills solid ability to influence outside of organization and across roles and functions
  • Ability to apply a project management approach to problem solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution)
  • Attention to detail and ability to execute against tight timelines
  • Strong operational and interpersonal skills
  • Eye For Business: solid understanding of Ciscos business objectives sales, channels and services, Solid understanding of Cisco offers/buying programs and Cisco Product Portfolio/Architecture
  • Business Partnership part of sales extended leadership team and advises partners on operational impacts and improvement opportunities
  • Teamwork/Interface skills - negotiation and conflict resolution skills, builds a solid professional network to accelerate initiative impacts

Outcome:

  • Complete transparency of Customer verified data and entitlements across Cisco tools and databases for Products, Software and Service
  • Build quote and deal ready install base for opportunity crafting & presentation by RM
  • Operational excellence at scale in alignment with CX and Sales priorities

Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and bigdata spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine crafting unprecedented disruption. Your groundbreaking ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

At Cisco, each person brings their rare talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren't afraid to change.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, applicants with arrest and conviction records.
  • We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us!

#WeAreCisco

GEM20

Posted: 2020-03-20 Expires: 2020-04-20

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Senior IB Analyst

Cisco Systems Inc.
Bengaluru, KA 560002
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