1+ months

Senior Director, Product Management - Eden Prairie, MN - 895245

Eden Prairie, MN 55344
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  • Job Code
    895245

Optum Population Health Solutions (PHS) is looking for a Senior Director, Product Management to lead the portfolio of Triage and Navigation Solutions across all markets.

S/He will be responsible for the management of all existing and future products by leading a strong growth portfolio of health and digital products and services supported by robust business rationales, and by working closely with other senior executives on portfolio execution. The Sr Director, Product Management will be responsible for putting in place the processes, tools, and operating mechanisms required of a strong customer and market data backed product management organization with clear business objectives and rationales as well as a strong product and execution discipline. S/He will be an experienced leader able to develop, mentor, and motivate his/her own organization. This position builds relationships with and influences varying levels of internal and external stakeholders and requires a strong team-focused approach with direct interactions with senior executives, customers, and often requires internal and external presentations.

Demonstrated business acumen, customer focus, and a strong track record of leading teams having successfully managed women's health products and services are essential to the success of this position. The Sr, Director is also expected to have expert knowledge of the inbound clinical and consumer navigation healthcare landscape, commercialization of products, and familiarity with the clinical and technical aspects of product development. This position reports directly to the VP, Product Management and is a key leadership role within PHS.


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Lead the Management of PHS portfolio of products focused on Triage and Navigation Solutions
  • Ensure growth, profitability and delivering best in class products of a suite of products ~$200M in revenue
  • This role will manage FTE's across the following programs; Nurseline, Patient Help Line, Nurse 24, HealtheNotes and Healthcare Advisor for UHC, External payers and employers
  • Be the voice of Optum's offerings both internally and externally
  • Develop and maintain long-term product plans for the portfolio including comprehensive product roadmaps supported by robust business rationales
  • Shape a growth-focused Product Management organization by building, mentoring, and leading a cross-functional team inclusive but not limited to Product Managers
  • Act as the leading voice of customer research, multi-generational product definition, product features and performance requirements and tradeoffs, product value proposition and business case, support of internal teams during product development and operationalization, provide active support for product launch, and optimization of business performance until product end-of-life
  • Ensure that products meet established long-range goals
  • Responsible for specific product results (P&L, ROI, NPS, Affordability)
  • Work across Operational, Clinical, Technology, Growth, Finance and Go-to-Market organizations in support of the product and services
  • Responsible for interoperability with adjacent products to ensure a comprehensive consumer experience
  • Work with the business to build and maintain forecasts, monitoring product delivery and quality issues, examining the competitive landscape, interacting with and influencing key opinion leaders, and providing support to the client services team as needed
  • Partner with other senior product and non-product leaders to identify business opportunities that will a) improve product offering and b) set the vision and growth strategy
  • Cultivate relationships with key external opinion leaders and strategic partners to support PHS objectives
  • Stay abreast of all core projects and status; includes proactive management of project funding and other key resources, as well as proactive risk management and identification of cross-project synergies, opportunities and efficiencies
  • Provide hands-on leadership to a group (2-3) Product Leaders
  • Build a product culture which understands the importance of rapid testing and learning

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • A minimum of 10 years of relevant industry experience with product development and/or commercialization
  • 5+ years of lifecycle product management or P&L management experience
  • Experience in consumer navigation and clinical programs
  • Experience in P&L management for a portfolio of products
  • Self-starter with the demonstrated ability to lead a team to create and articulate a strong product vision and strategy and carry it all the way to tactical planning and successful execution in a dynamic healthcare market
  • Successful track record of achieving product line and company goals in a high-growth and highly competitive healthcare field
  • Health Plan experience developing or managing digital products
  • Demonstrated experience managing and commercializing complex products and solutions in the payer, employer and provider markets
  • Demonstrated ability to effectively translate a large amount of complex customer, clinical, market, and technical data from multiple sources into a clear value proposition and to articulate and communicate this value proposition to a range of customer and internal audiences
  • Demonstrated ability to understand product economics to drive both top line and profitable growth
  • Strong focus on and experience in digital health products and working with vendors to design comprehensive integrated solutions
  • Passion for healthcare and helping diverse people with chronic conditions live better
  • The flexibility to quickly adapt and produce in a rapidly changing environment, meeting aggressive market and customer expectations
  • A passion for both giving and receiving feedback in an innovative teamwork environment
  • Proven ability to build relationships and work effectively as a leader and peer with other senior functional managers including Technology, Strategy, Clinical, Operations, Sales, Finance, Legal, and Business Development
  • Demonstrated strong people management and influencing skills with proven ability and enthusiasm to lead, motivate, inspire, develop, and encourage people, from C-level suite to individual contributors in multiple functional areas
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Preferred Qualifications:
  • MBA/advanced degree in healthcare
  • Prior UnitedHealth Group experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Posted: 2020-11-25 Expires: 2021-02-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Director, Product Management - Eden Prairie, MN - 895245

UnitedHealth Group
Eden Prairie, MN 55344

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