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Senior Director, Digital Product Management - Consumer Experience Team - Eden Prairie, MN

Eden Prairie, MN 55344
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Optum is the industry leader delivering health services dedicated to one goal: making the health system work better for everyone. For those who need care, provide care and pay for care, we deliver integrated, intelligent solutions designed to modernize the health system and improve the health of individuals and populations.


We are investing significantly in new capabilities to design, develop and deliver better solutions, especially those for consumers.  We are seeking people with proven experience conceptualizing, defining and delivering consumer-facing solutions [services as products] delivered via digital means [web, mobile, social, email, new technologies]. 

This position will lead the development of new, as well as drive and enhance existing capabilities for products and experiences.  Acts as a mediator between the consumers/patients/members, business leaders and the technical teams - communicating consumer needs and translating those needs into new product features for the team to design.  Partner with business (P&L) leaders to define/design industry leading consumer-facing digital solutions, and ensure alignment with business and product plans (e.g., capital/funding commitments, revenue commitments, capabilities, functional impacts, cross functional roles), Lead efforts to fulfill defined digital product solutions, ensuring solutions follow the digital vision and strategy of Optum's omni-channel experience.

Oversee the development of new online products, from inception to launch.  Post-launch, management of ongoing incremental improvements based on various performance factors and continued feature needs.

Primary Responsibilities: 
  • Accountable for successful creation delivery and optimization of digital (web and mobile) solutions in support of strategic business initiatives with focus on high quality and value
    • Collaborate with applicable stakeholders to obtain appropriate market information/data and define consumer and business needs
    • Partner with appropriate teams to coordinate solution research activities (secondary and primary)
    • Drive prototype development and user testing
    • Partner with technology teams on the creation of requirements and user stories
    • Participate in agile process to ensure business vision is being accurately implemented and meet market expectations
    • Ensure solutions are delivered on time and on budget, including identifying and resolving risks and issues.
    • Utilize related web analytics, testing and design of experiments (A/B, Multivariate) to advance products and experiences
  • Collaborate with applicable stakeholders to obtain input and buy-in for digital strategies (e.g., Marketing, Sales, Shared Services, Operations)
  • Develop various communication elements to socialize/explain/educate projects and statuses to facilitate decision making with the business pillars and other partners
  • Provide thought leadership and strategic input to innovate and deliver ideas based on market research, focus groups and usability studies
  • Coach business partners through needs assessment processes, and synthesize findings into concise opportunity statements, roadmaps and cost/benefit business impact plans
  • Subscribe to Optum Product Methodology and business processes, providing input to further advance the discipline and evangelize across the team
  • Lead digital planning and strategic roadmap activities across highly-matrixed organization
  • Partner with stakeholders on creation of value story/business case and participate in capital funding process
  • Define and ensure consumer and performance measures are appropriately in place and utilized to derive insights/advance the product roadmap
  • Manage team of product specialists, ensuring that fulfillment of digital products meets defined customer needs
  • Utilize influencing skills to build a collaborative culture and foster relationships with both internal and external strategic partners with focus on innovation, growth and continuous improvement
  • Partner with Digital Marketing Participate in design of product collateral and Marketing campaigns
  • Provide sales support including participation in customer meetings and product demonstrations
  • Have an understanding of how user-experience (UX) and content strategy need to come together for an optimal experience
  • Constantly keeping up-to-date on digital trends and best practices
  • Oversee governance and analytics to validate a quality solution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-05-21 Expires: 2020-06-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Director, Digital Product Management - Consumer Experience Team - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN 55344

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