1+ months

Senior Director, Digital Commerce Excellence

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Director/Senior Director
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202103969
The Sr. Director of Digital Commerce Excellence leads the newly established team responsible for bringing ecommerce expertise to the broader cross functional team working on Cox Automotives recently launched Essential CommerceTM platform, the Automotive industrys first automated, scalable B2B2C eCommerce solution for Used Car sales.
Reporting to the VP & Operating Leader for Digital Commerce, this Leader will develop strategies and actions to help our clients (Dealership groups) profitably grow their Digital Commerce channel while also driving a paradigm shift in the auto shopping consumer experience.
This Leader will build a team with capabilities on conversion rate optimization, experimentation, analytics and martech, and ultimately identify and coordinate the execution of actions to achieve our budget and long-range plan. This will include collaborating with Product and Engineering teams to translate ecomm best practices into elements of our product roadmap, and actively drive the acceleration of our experimentation efforts.
Additionally, and just as importantly, the Sr. Director of Digital Commerce Excellence will catalyze a cultural and mindset shift across the broader cross functional team to move and think at the speed and urgency of retail eCommerce.
This role requires a balance of internal capability and culture building, change management, and the ability to influence senior executives within Dealer groups, through data and proven best practices, and help them achieve their digital commerce goals.
Primary Responsibilities:

* Develop a Digital Commerce vision and strategy that prioritizes innovation
* Maintains a close understanding of evolving trends, and develops plans and aligns resources and capabilities to meet and anticipate customer needs in the long term
* Establish credibility as an internal thought leader on strategic and business issues
* Interpret complex data and distill it into concise, relevant presentation for an executive audience
* Think strategically, abstractly, in broad concepts and terms and apply to tangible plans
* Display passion for storytelling, developing fresh ideas, and translating market insights into compelling pitches
*Leadership and Culture*

* Hires and onboards talented team members to build the Digital Commerce Excellence team
* Creates a high performing team culture focused on innovation, market leadership, collaboration, and customer experience.
* Catalyzes a cultural and mindset shift across the broader cross functional team to move and think at the speed and urgency of retail eCommerce.
* Fosters organic and dynamic collaboration across all organizational functions (Strategy, Finance, Product, Engineering, Operations, Sales, Marketing, Communications, Legal, and People Solutions) to create innovative product solutions and enhance and elevate the client experience

* Build plan to achieve business growth goals and own delivery of plan with cross functional partners, including conversion rate optimization / experimentation levers
* Works with cross functional partners (Strategy, Finance, Product, Engineering, Operations, Sales, Marketing, Communications, Legal, and People Solutions) to execute on strategies and plans
* Provide perspective / input into product roadmap & experimentation pipeline
* Develop measurement and analytics framework, own deployment of descriptive, predictive and prescriptive analytics in support of our commercial goals
* Stay abreast of and disseminate ecomm best practices to internal and external stakeholder groups
* Other duties as needed or required
* Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
* 12+ years work experience, with demonstrated progression to leadership roles across multi-disciplinary teams
* 5 years of experience in eCommerce space, either with a Retailer, Branded Manufacturer or Platform
* Deep understanding of broad eCommerce disciplines, from demand generation to conversion and post purchase experience; ability to articulate and coordinate multi-pronged approach to achieve growth goals
* Proven track record of scaling an eCommerce business
* Experience building and growing teams of professionals in a diverse set of roles
* Bachelors degree
* Ability to bring out the best performance from team members through interpersonal and structural support
* Alignment of activities and resources around a clear understanding of customer desires and how to help customers achieve their goals
* Commitment to continuous improvement of business practices and to ensuring that completed work adheres to the highest standards of excellence
* Travel: 20-30%
Preferred Qualifications:

* Experience in businesses based on technology, software, digital marketing/media, eCommerce
* Knowledge of Automotive industry trends, customer behaviors, and enabling technological capabilities is preferred but not required
* MBA or other relevant graduate degree preferred but not required

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-11-26 Expires: 2022-02-17
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Senior Director, Digital Commerce Excellence

Cox Automotive
Atlanta, GA 30303

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