1+ months

Senior Data Analyst Communications Performance and Optimization

Cox Communications Inc
Atlanta, GA 30303
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* ROLE SUMMARY * Cox Communications is looking for a Senior Data Analyst who is experienced or interested in:

* Communications strategy and analytics

* Statistical analysis and optimization

* Data mining, modeling, and visualization

* Capabilities building and continuous improvement

The Unified Customer Communications (UCC) Performance and Optimization team will help lead the team responsible for CCIs residential efforts to develop an analytically driven unified communications strategy.  In this role you will support the testing, analysis, and reporting function with the objective of delivering analytically driven insights to help with optimization guidance for all customer communications and programs, which encompasses millions of touchpoints across Marketing, Care, Product, Field, and Sales. This role will be critical in establishing- and continuously improving- a reporting and analytics framework to help the organization deliver on the vision of unified, targeted customer communications strategy to drive improved business performance, reduce friction, and improve overall customer experience. This role is a unique opportunity to help develop & deliver against a critical analytical capability from the ground up, driving significant and swift impact across the organization, and building the future of the Test and Learn function.
* Serve as a data mining, visualization, and analysis subject matter expert, reporting to a Manager or Sr. Manager

* Work closely with cross functional partners to establish the necessary process and data infrastructure and requirements to support reporting & analytic needs

* Partner closely with Finance team to estimate the potential value of changes to our communications efforts, then leverage your own analysis to validate estimated value to Cox at project completion

* Utilize a variety of data, visualization, dashboard and Office tools for analysis and storytelling. Potential tools include but are not limited to Tableau, Microstrategy, Thoughtspot, SQL, Snowflake, Excel, Powerpoint

* Identify patterns correlations and trends to develop, visualize and present a data story with actionable insights

* Represent the team in various cross functional work streams and ad hoc analytical projects

* QUALIFICATIONS * * Minimum *
* At least one of the following: High school diploma/GED and 8 years of related experience, OR BA/BS degree (Preferred Field: Engineering, Computer Science, Economics, Finance or similar analytical or technical field) and 4 years of related experience, OR MS degree and 2 years of related experience, OR Ph.D and up to 1 years of related experience

* 2+ years of experience with hands on analytics in related field required (e.g., data analysis, financial analysis, experimental design & reporting, predictive analytics, marketing or communications analysis, etc.)

* Preferred *
* Hands on experience with BI tools (MicroStrategy, Tableau, Thoughtspot, etc.)

* Hands on experience with data acquisition tools, platforms, and languages (SQL, Snowflake, etc.)

* Functional requirements *
* Working knowledge of statistical analysis methods

* Familiarity with financial modeling techniques

* Ability to break down and connect disparate data sources into straightforward, insightful, and actionable analysis

* Strong collaborative skills to work effectively with teams across the organization to deliver on large scale and complex analysis projects

* Strong internal client and relationship management emphasis

* Creative thinker offering innovative and out-of-the-box solutions to complex and ambiguous problems 

* Deadline driven with demonstrated ability to work with a sense of urgency

* Proficiency with quantitative tools including Excel and presentation tools such as PowerPoint and willingness to learn new tools that may be valuable to the team

* Keen attention to detail

* Continuous learner mindset

About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. Thats a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If youre interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 
About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all. Ready to make your mark? Join us today! 
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](/en/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2022-08-12 Expires: 2022-10-31
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Senior Data Analyst Communications Performance and Optimization

Cox Communications Inc
Atlanta, GA 30303

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