9 days old

Senior Customer Success Manager - Duo Security

Cisco Systems Inc.
New York, NY 10007
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Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon! We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.

What youll do

As a Senior Customer Success Manager, you will partner with our Customer Solutions Engineers and advocate for Duo's customers, guiding them along a path to success and engaging resources across Duo to accelerate value realization for each customer. We will need you to be as passionate about Duo solutions as you are about providing outstanding experiences for every customer.

Your responsibilities will include:

  • Driving the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, and renewal

  • Ensuring that customers derive maximum value from their investment in Duo and fully use their subscriptions and services on an ongoing basis

  • Identifying and developing new opportunities for expansion across your book of business and collaborating with the sales team to ensure subscription growth and increased product adoption

  • Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments

  • Developing and implementing tailored programs that provide continued value to the customer, ensuring renewals and driving long-term account growth

  • Proactively addressing each customers business needs and environments actively seeking opportunities to up-sell, cross-sell and generate referrals

  • Developing and fostering a trusted advisor relationship to establish and maintain credibility

The skills you have:

  • Demonstrate active listening, synthesize information, clearly communicate, and present with confidence and compassion while adapting style to a broad range of audiences (from IT staff to CISO, from team members to senior management)

  • Navigate and form relationships across multiple business units to navigate opposing goals and opinions, find opportunities, resolve difficult situations, balance expectations, influence decisions, and achieve solutions that work

  • Continuously learn about product features and functionality, provide recommendations to customers, translate customer sentiment to internal teams and appropriately advocate to improve our product

  • Demonstrate high relational intelligence, show compassion and discernment in tough situations, be accountable, and provide, receive, consider, and incorporate feedback to/from your peers and leadership

  • Prioritize multiple concurrent projects to deliver on customer and internal expectations while detailing and communicating progress

  • Develop and execute strategies for your customer portfolio, including customer engagement, risk identification and resolution, product adoption, expansions, and upgrades

  • Demonstrate thought leadership and help build insights, strategies, and concepts with team members, other internal teams, and customers

  • Give to a positive environment that values people and work and provide leadership and mentorship (informal or formal) through one-on-one relationships, team interactions, and special projects

Duo is committed to encouraging and preserving an environment of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. We encourage the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer.

Posted: 2021-07-16 Expires: 2021-08-16
Sponsored by:
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Senior Customer Success Manager - Duo Security

Cisco Systems Inc.
New York, NY 10007
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