1+ months

Senior Customer Service Representative - West Hills, CA or San Fernando Valley, CA

West Hills, CA 91307
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  • Job Code
    856482

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


As a Senior Customer Service Representative you will working in an environment where the patient is at the center of everything that we do individuals in this position typically respond to patients, sales representatives, clients or their representative who have highly sensitive and / or escalated billing issues. The Senior Customer Service Representative will research billing issues in order to respond and resolve them to the patients and companies' satisfaction.

The position will be based out of our West Hills, CA location.


Primary Responsibilities:

  • Ability to perform and act as a back - up to all aspects of Billing Customer Service Rep duties as needed
  • Make outbound calls to patients, carriers and / or any internal or external source as needed to resolve the issue
  • Receive inbound calls from patients, carriers and / or any internal or external source as needed to resolve the issue
  • Send written correspondence to patient with resolution if unable to resolve via phone
  • Handle sensitive client and patient interactions
  • Thoroughly navigate of both Quest Billing System and the web
  • Maintain all Compliance and HIPAA regulations at all times

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-01-04 Expires: 2020-03-06

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Customer Service Representative - West Hills, CA or San Fernando Valley, CA

UnitedHealth Group
West Hills, CA 91307

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