1+ months

Senior Customer Service Representative

Pfizer
Tunas, MO 65764
Apply Now
Apply on the Company Site
Senior Customer Service Representative is an expert in Pfizer operations. The job holder is a highly driven individual with execution focus and strong sense of urgency and is completely familiar with pharma practices. The position responsibilities include but not limiting to the followings:



+ Lead project or improvement solutions;

+ Manage performance matrix and ensure team member meet their goals;

+ Implement LCS logistics goals and departmental strategies;

+ Take initiative to communicate with Inter-Company stakeholder to facilitate order movement;

+ Familiar with AMP and market expectations;

+ Manage NPL shipments and able to review SAP setup for new product launches, flex routing etc;

+ Maintain master record in SAP;

+ Meet TCT and SOT of shipments;

+ Manage multiple markets;

+ Map processes and initiate documentations for department work instruction or job aid;

+ Drive continuous process improvement iniatitives in collaboration with cross funcational teams;

+ Serve a Guide/ Coach team on work related aspects based on expertise/knowledge;

+ Manage the performance of order processing for specific markets, inbound product processing and cross dock shipment and foreign to foreign drop shipment;

+ Ensure the documentation processed by the team members are complete and meeting customer requirement;

+ Operate and manage a market with customer facing and communicate to market independently;

+ Improvise solutions to market and understand market requirements



The role is also expected to have expertise on the following aspects of Customer Service:



+ Manage the performance of order processing for specific markets, inbound product processing and cross dock shipment and foreign to foreign drop shipment;

+ Ensure the documentation processed by the team members are complete and meeting customer requirement;

+ Operate and manage a market with customer facing and communicate to market independently;

+ Improvise solutions to market and understand market requirements;

+ Issue and follow up Purchase Orders;

+ Monitor Purchase Orders download from forecasting system into SAP;

+ Monitor the Purchasing / Sales Order processing activities;

+ Coordinate with supplying plants for product routing setup;

+ Monitor inventory levels to support the company's inventory strategy;

+ Coordinate with suppliers for timely delivery;

+ Coordinate with forwarding agents on shipment delivery schedule;

+ Handle shipment arrangement and preparation of all shipping and banking documentation;

+ Prepare documents for repackaging jobs;

+ Manage documentation filing and clerical support;

+ Handle customer enquires/complaints;

+ In/stock in

+ Bank LC and other specific market commercial transactions.



\#LI-PFE



Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



Logistics & Supply Chain Mgmt
Posted: 2020-04-16 Expires: 2020-07-18
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Customer Service Representative

Pfizer
Tunas, MO 65764

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast