6 days old

Senior Customer Service Associate - PHA00006

Prudential
Dresher, PA 19025
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  • Job Code
    582160
Primary Location United States-Pennsylvania-Dresher
Job:Full-time
Travel:No
Description
!*!

In this position the Analyst will handle complaints from various sources including Executive office, media, Department of Insurance, attorney and policyholders, in accordance with established procedures.   The position requires the analysis and evaluation of Individual Insurance, Annuities & Mutual Funds complaints.  The Analyst will develop and formulate an appropriate response.  More specifically, the responsibilities include, but are not limited to:

 
 
  • Analyzing complaints received from Policyowners and Regulators
  • Ability to speak in a customer focused manner with internal and external clients
  • Investigating the allegations presented according to prescribed procedures, determine the validity and tracking outcome within regulatory time frames
  • Ability to prepare customer focused written correspondence
  • Updating of the record keeping system(s) on a consistent, timely basis
  • Proper organization and maintenance of case files
  • Communicate clearly and in a customer focused manner with Policyowners and State Regulators
  • Is customer obsessed in their approach to managing complaints, including influencing the business areas to appropriate outcomes 
  • Participates in ongoing training initiatives to meet departmental goals
 

Responsibilities are not limited to the above and may change to accommodate business needs and continuous process improvements



RSRPRUD



Qualifications
@!*!


  • Minimum 2 years of customer service experience
  • 3 years experience with life insurance and or annuity products preferred
  • Demonstrates superior customer service skills
  • Excellent verbal and written communication skills
  • Strong analytical and critical thinking skills
  • Ability to work independently to manage difficult interactions
  • Ability to effectively manage multiple tasks
  • Proficiency in Microsoft Office
  • FINRA Series 6 license or ability to attain within 180 days upon hire
  • Overtime may be required



RSRPRUD


@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Posting:@false

Posted: 2020-03-25 Expires: 2020-04-24

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Senior Customer Service Associate - PHA00006

Prudential
Dresher, PA 19025

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