15 days old

Customer Service Advocate - Remote - 939250

Cypress, CA 90630 Work Remotely
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  • Job Code
    939250

If you are located within 50 miles of Cypress, CA, Duluth, MN or Oldsmar, FL, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

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Challenge can often be its own reward.But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast-paced career? AtUnitedHealthcare, part of theUnitedHealth Groupfamily of businesses, you can have all of the above, every day.Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As aCustomer Service Advocate, youll provide our customers with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for complex issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am-7:00pm CST. It may be necessary, given the business need, to work occasional overtime.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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There are several steps in our hiring process - its a thorough process because we want to ensure the best job and culture fit for you and for us. In todays ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, youll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.http://uhg.hr/OurApplicationProcess

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Primary Responsibilities:

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  • Demonstrate outstanding service to identify the source of the callers issue and work to resolve the inquires in a timely and professional manner
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  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
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  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools
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This role is equally challenging and rewarding. Youll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. Youll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher) OR equivalent work experience
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  • Minimum of 3+ years of combined education, work and/or volunteer experience
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
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  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
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  • Sales or Account Management experience
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  • Customer Service experience
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Telecommuting Requirements:

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  • Reside within 50 miles of Cypress, CA, Duluth, MN or Oldsmar, FL
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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Military & Veterans find your next mission:We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

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Learn how Teresa, a Senior Quality Analyst,works withmilitary veterans and ensures they receive the best benefits and experience possible.https://uhg.hr/vet

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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, hiring immediately, #RPO

Posted: 2021-07-10 Expires: 2021-08-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Advocate - Remote - 939250

UnitedHealth Group
Cypress, CA 90630

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