Senior"Customer Service Advocate - Hooksett, NH
Challenge"can often be it's own reward. But why settle for just being challenged when you"can also be nurtured, mentored and supported as you make an impact in a fast"paced career? At UnitedHealthcare, part of the UnitedHealth Group"family of businesses, you can have all of the above, everyday. Now, you can"take advantage of some of the best training and tools in the world to help"serve our existing and new customers. As a Senior Customer Service Advocate,"you'll provide our members with the information they need to make better"decisions about their health, helping them get access to the right care the"first time. Every day, you'll provide compassionate and empathetic support to"50 to 70 callers providing guidance, support, and resolution for escalated issues."This is no small opportunity. This is where you can bring your compassion for"others while building your career.
This"position is full-time (40 hours/week) Monday - Friday. Employees are required"to have flexibility to work any of our 8 hour shift schedules during our normal"business hours of 7:55am - 5:05pm. It may be necessary, given the business"need, to work occasional overtime. Our office is located at 14 Central Park"Dr., Hooksett, NH.
There are"several steps in our hiring process. Please make sure that you have filled out"all required sections of your employment application. Once you submit your"completed application, you will receive an e-mail with information regarding"next steps including any pre-employment assessment(s) that are required. Both"your application and any required assessment(s) need to be completed before we"can consider you for employment so the sooner you complete these two steps, the"sooner you will hear from us. To learn more, go to:"http://uhg.hr/OurApplicationProcess
What we do defines who we are. Take a deeper look at how we're providing"support during this global health crisis and search for a way you can get involved."View our Covid-19 Resources Page at: https://info.uhg.com/
Primary"Responsibilities
Demonstrate"outstanding service to identify the source of the caller's issue and work to"resolve the inquires in a timely and professional manner
Help"guide and educate customers about the fundamentals and benefits of"consumer-driven health care topics such as selecting the best benefit plan"options, maximizing the value of their health plan benefits and choosing a"quality care provider
Assist"customers in navigating myuhc.com and other UnitedHealth Group websites while"encouraging and reassuring them to becoming self-sufficient with our tools
You'll be rewarded and recognized for your performance in an"environment that will challenge you and give you clear direction on what it"takes to succeed in your role as well as provide development for other roles"you may be interested in.
Required Qualifications:
If you need to enter a work site for any reason, you will be"required to screen for symptoms using the ProtectWell mobile app,"Interactive Voice Response (i.e., entering your symptoms via phone system) or"similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth"Group building, employees are required to wear a mask in common areas. In addition,"employees must comply with any state and local masking orders
Preferred Qualifications:
UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Some of the steps we've taken to ensure employee well-being include:
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
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