24 days old

Senior Consulting Engineer, AST Strategic Services Engine

Cisco Systems Inc.
Carolina Shores, NC 28467
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We are seeking an experienced Customer Experience (CX) Senior Consulting Engineer to support endeavors for the Strategic Services AST practice in the CX Centers.

The Strategic Services AST team leads PDI innovation and optimisation in CXC by enabling standardisation of custom work, introducing optimised and repeatable delivery processes, automating, and driving IT system changes. Deliver customer value faster (decreased delivery time, decreased manual effort) and with higher quality.

We scale our deliverables with intent to standardise, monetise, and transition new capabilities to Proactive Services, decreasing time to serve while increasing the health of the business through margin improvement and business growth.

The AST engine scope includes Delivery Strategy (Delivery Methodology, Prioritization, Roadmaps), Demand & Expectation Management, Escalation Management, Performance Management, Continuous Service Improvement, Financial / Cost Management, Relationship Management, and Sales & Marketing Support.

The Strategic Services Engine is organized into Lines of Business and the Practice. The lines of business focus on the content. As the Consulting Engineer of the Strategic Service AST practice, you will:

Drives technology design, implementation improvements, execution and/or optimization for customer projects/accounts World-Wide.

  • Works with customers internal/external to plan, design, configure and/or diagnose Ciscos methods for enhancing the customer outcomes
  • Assists customers with integration and implementation of tools, systems and service assurance
  • Supports presale activities and translate business requirements into solution design
  • Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
  • Aligns technical deliverables to customer business outcomes in strategic accounts
  • Drives customer and Cisco technology transitions, influencing & shaping solution architectures and services
  • Support and actively contribute in developing the Strategy AST
  • Individual contributor

Who You'll Work With

Cisco CX Centers is force multiplier for Cisco and our partners to simplify digital transformation for our customers through unmatched technical expertise, relevant insights, and relentless automation at global scale.

In the CX Center organizational design, there are 3 functions: Regions, Engines, and Foundations. This Consulting Engineer role is aligned to the Strategic Services Engine. Engines are focused on the:

  • Plan, Design, Implementation phases of global delivery methodology for the Engine with visibility to regional differences
  • Ownership of disruption and innovation in enhancing deliverables, documentations, migration plans.
  • Supporting business cases creation to take the innovation to scale.
  • CX Product Management and Solution Architects are the natural Stakeholders you will be collaborating
  • Engine you will have influence for entire Engine Organization through i.e. establishing Delivery Readiness Review Methodology.

Who You Are

  • Engineer loving to experiment by breaking & building, testing & validating.
  • Inspired by technology trends, novel ideas, demonstrates deep desires to understand things!
  • You have natural coding skills, which you leverage to make your own work simpler
  • You demonstrate relevant experience in the plan, design deployment of leading edge technologies in a highly complex commercial environment within functional or matrix organizations
  • Demonstrate the impact for the Customers by driving value add out of the deliverables
  • Intellectually curious with insightful product instincts, creativity, and ability to channel multiple points of view
  • Critical Thinker questioning the status quo with can do better mindset

Your qualifications and skills

  • Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.
  • Expert level (e.g. CCIE) or equivalent relevant certification desired.
  • Has working knowledge of software programmability, automation, orchestration and/or virtualization.
  • Advanced in scripting (Python), good command of coding in any of the object RADs leveraging the programing languages: C, C++/#, Java,
  • Excellent written and verbal communication, interpersonal and presentation skills.
  • Ability to function inambiguous circumstances.
  • Possesses customer consulting skills including ability to build relationships with customers, engineers, managers level & above.
  • Demonstrates expertise on broad range of technologies and delivery methods.
  • Strong business writing skills, coupled with strong presentation abilities.
  • You love teamwork and collaboration.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2020-11-04 Expires: 2020-12-24
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Senior Consulting Engineer, AST Strategic Services Engine

Cisco Systems Inc.
Carolina Shores, NC 28467
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