1+ months

Senior Client Success Executive

Phoenix, AZ 85003
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*Primary Location: *4615 E Elwood St, Phoenix, AZ, USA
*Division: *Manheim
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202103703
The Senior Client Success Executive is responsible for driving sales, promoting growth, and managing the client experience for Cox Automotive. The Senior Client Success Executive will serve our more complex client(s) and larger books of business. This client-facing role will serve a critical function in bringing awareness of client needs, strategies and processes across the organization. They will articulate these requests to both internal stakeholders and Cox Automotive business partners to ensure successful implementation and consistent results to increase client satisfaction. Key activities of this role will include oversight and management of daily activities, development of client strategy and data analytics to maximize the impact of new/current account growth and retention. They are responsible for minimizing transportation issues while mitigating client concerns, ensuring standard operating procedures are adhered to and meeting specific KPIs. The Senior Client Success Executive will work closely with cross-department teams and Cox Automotive contacts to execute client and strategic solutions and product/technology implementation, serving as the key solutions advisor for transportation.
- Implement and drive long and short-term business strategies within the business with a goal of growth, client retention and performance improvement
- Ensures client needs and expectations are exceeded and/or met
- Contract negotiations
- Develops processes to identify and monitor client satisfaction
- Drives client retention through continuous improvement of client experiences by review of current practices, analytics, and support
- Reduces at-risk incidences by working directly with the client and internal teams to proactively identify issues and develop plans to resolve occurrences or client concern
- Provides timely or cadence driven feedback on project updates and portfolio performance to clients and internal stakeholders
- Stays informed with the ability to speak to clients about any updates within the automotive industry
- Stays connected to business partners across Cox Automotive to ensure client experience continuity
- Promotes a client-centric culture by facilitating and organizing client-facing meetings and touchpoints with the team
- Leads, contributes, and tracks client and technology initiatives, at-risk resolution, and SOP adherence
Qualifications: - Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
- A bachelors degree in a related field and a minimum of three years sales, client services or account management experience in the automotive or transportation industries or equivalent experience is required.
- Strong understanding of business financials
- The ability to build and maintain strong internal and external relationships
- Demonstrated knowledge and understanding of remarketing solutions, automotive retailing, and the automotive industry is a must
- In-depth knowledge of logistics solutions and the ability to demonstrate the value of these services in the industry
- Problem Solving: Develops solutions or alternatives to a variety of problems ranging in scope and complexity
- Expected to have excellent written and verbal communication skills with the ability to speak in large groups
- Strong Excel experience and ability to manipulate data
- Ability to prioritize and manage multiple tasks
- Must be able to work both independently and within a team setting

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-09-03 Expires: 2021-11-15
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Senior Client Success Executive

Phoenix, AZ 85003

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