1+ months

Senior Client Services Specialist - MED00011

Roseland, NJ 07068
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Primary Location United States-New Jersey-Roseland

Prudentials Group Insurance (GI) Medical Underwriting Team is seeking a Sr. Client Service Specialist to provide administrative support for new and existing GI customers.  The incumbent will be responsible for interfacing with GI Medical Underwriting and Distribution offices on a daily basis.  This position is focused on maintaining and identifying ways to enhance internal and external partnerships. 

The incumbent is expected to:
  • Independently review, research and resolve inquiries that are received within an established turnaround time. 
  • Analyze trends, identify root cause, and propose solutions.
  • Own deliverables and action plan for resolution of any processes impacting the overall customer experience.  
  • Work closely with several business areas within Group Insurance to educate them on the Medical Underwriting processes for Short Term Disability, Long Term Disability, and Life.  Must possess the ability to manage multiple competing priorities.
  • Develop and grow relationships with internal partners, vendors, customers, and third-party administrators.



  • Five or more years of relevant customer service, medical underwriting and/or other operations.
  • Associates or Bachelors preferred
  • Strong time management, organization, and multi-tasking skills, delivering results independently and within deadlines.
  • Excellent written and verbal communication skills.
  • Superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.
  • Must be able to work effectively with various sites or vendors; strong interpersonal skills and ability to collaborate cross-functionally.
  • High level of flexibility and the ability to adapt to the needs of the organization.
  • Understanding of Group Insurance products and processes preferred

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-04-18 Expires: 2020-06-16
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Senior Client Services Specialist - MED00011

Roseland, NJ 07068

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