11 days old

Senior Client Service Representative

Cox Automotive
Wilmington, OH 45177
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*Primary Location: *3268 Progress Way, Wilmington, OH, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102999
*Earn $20.50/hour plus a **$2,500 Sign-On Bonus after completion of 90 days with Dealertrack for offers of employment through 8/31.*


*This is a remote/work from home position with the Vintek Team. You need to reside in Wilmington OH or Sacramento, CA. The schedule for this position is 10:30AM-7:00PM.*


Under limited supervision, the primary functions of the Senior Client Service Representative could include the following:


The *Senior Client Service Representative* roles will be a valued part of our Client Services Group. This role will be expected to complete all responsibilities listed within their operational area, as well as the job functions of Client Service Rep II. Team members will be responsible for acting at a senior level on behalf of our business partners, as well as being a subject matter expert and trainer.


*Your role:*




* Reply to email messages, faxes, and service tickets.

* Engage customers and determine how to assist them.

* Answer and effectively respond to inbound phone calls via call center applications

* Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients

* Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status

* Use company proprietary software for research, data entry, and account follow-up activity.

* Follow instructions and maintain workflow standards.

* Attain production and quality goals.

* Adhere to all company policies and procedures.

* Assist with report running, workflow monitoring, and assigning out

* Assist with new hire training, mentoring, and refresher training

* Act as back up to Department Team Lead

* Assist with Special Projects

* Perform other duties as necessary

* Ability to work a flexible schedule as needed, including occasional mandatory overtime


Qualifications: *Minimum Requirements:*




* HSD, GED, or equivalent work experience;

* Generally 5 years of related experience, or equivalent;

* One year of experience in a customer service position;

* Excellent verbal and written communication skills;

* Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier;

* Intermediate knowledge of PC software applications (i.e., MS Office, Excel, and Outlook)

* Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy;



*What we look for (preferred):*




* Ten-key skills for payment transactions team

* knowledge of client requirements for DMV and related documents

* knowledge of various state DMV forms and their use by the company

* knowledge of company proprietary software; knowledge of state abbreviations

* Attention to Detail

* Good organizational Skills

* Adaptability

* Demostrates consistent accuracy and thoroughness

* efficient and timely completion of work

* Call Center Customer service

* Ability to Multitask and Priortize workload





Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-07-12 Expires: 2021-08-23
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Senior Client Service Representative

Cox Automotive
Wilmington, OH 45177

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