1+ months

Senior Clerk - San Antonio, TX - 945904

San Antonio, TX 78205
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  • Job Code
    945904

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your lifes best work.(sm)

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The Senior Clerk applies knowledge and skills to activities that often vary from day to day. Will solve routine problems on their own, require minimal assistance with standard and non-standard requests, and will work with supervisor to solve more complex problems. The Senior Clerk will also prioritize and organize their own work to meet agreed upon deadlines and will work with others as part of a team.

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Primary Responsibilities:

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  • This individual will be part of the Clinic Ops Support Team (COST)
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  • Demonstrate a detailed understanding of the level of support the COST provides to our customers
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  • Add, Remove, or Adjust clinic Provider and Resource work schedules utilizing scheduling software tools
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  • Add, Remove, or Adjust clinic Provider and Resource schedule availability utilizing scheduling software tools
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  • Maintains accuracy of customer resource applications (e.g. Clinic/Provider Directory), when warranted, to ensure our customers have the most current guidance published to properly care for our patients
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  • Work collaboratively with Clinic Providers, Admins and clinic staff
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  • Customer Focus. Assesses customers' needs and considers customer in all decision making processes to ensure a positive customer experience
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  • Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
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  • Identifies and communicates to management recommendations for process improvement
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  • Displays dignity and respect in all interactions
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  • Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement
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  • Prioritizes and organizes own work to meet agreed upon deadlines
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  • Conducts research to provide the right information that is requested
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  • Accepts responsibility and accountability for all decisions and completed duties
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  • Takes initiative and requires little assistance with standard and non-standard requests
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  • Acknowledge, address, and respond in a professional and timely manner to all correspondence received
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  • Monitor, track, validate, and/or integrate data information and requests into our customer resources
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  • Identify the level of urgency of requests that have immediate impact to business operations
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  • The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.
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  • Regular, consistent, on-site, and timely attendance
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  • Performs all other duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED equivalent
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  • Basic experience with Microsoft Office (Word, Excel, Outlook)
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  • Professionally communicates with leadership, including but not limited to physicians and senior level leadership
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  • Ability to work independently and complete project requirements in an efficient and timely manner
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  • Ability to effectively multi tasks and prioritize
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  • Ability to easily adapt to changing environment and priorities
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  • Ability to anticipate customer needs and pro-actively offer solutions
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  • Proactively anticipates business needs and follow-up accordingly
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Preferred Qualifications:

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  • Associates or Bachelor's degree in Healthcare Administration or Business Administration
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  • 1+ years of healthcare experience
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  • Customer Service experience
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  • Experience with eClinical Works (eCW)
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  • Excellent written and verbal communication skills
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  • Excellent attention to detail
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Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Senior Clerk, Clerical, Administrative Assistant, Office, Customer Service, Healthcare, San Antonio, TX, Texas

Posted: 2021-07-28 Expires: 2021-09-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Clerk - San Antonio, TX - 945904

UnitedHealth Group
San Antonio, TX 78205

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