1+ months

Senior Claims Representative (Call Center) - South Portland, ME

South Portland, ME 04106
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  • Job Code
    850354

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM


The Senior Claims Representative (Call Center) will work in a call center environment while answering internal and external customer questions regarding claims, enrollment, policy, payment status, general information, etc. This position promotes advocacy for the customer and focuses strongly on customer satisfaction.


Primary Responsibilities:

  • Provide expertise or general claims support by reviewing, researching, investigating, processing and adjusting claims information
  • Document appropriate payment or refer claims to investigators for further review
  • Analyze and identify trends and provide reports as necessary
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Provide excellent customer service
  • Receive calls from internal and external customers verifying coverage and status of payments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2019-10-04 Expires: 2019-12-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Claims Representative (Call Center) - South Portland, ME

UnitedHealth Group
South Portland, ME 04106

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