3 days old

Senior Capability Analyst Telecommute - 945461

Eden Prairie, MN 55344 Work Remotely
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  • Job Code
    945461

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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As a Senior Capability Analyst you will be responsible for executing against the product strategy and vision outlined by the business. You will work with key business stakeholders to define, document, and prioritize features and capabilities. You must have excellent communication and presentation skills. You must be able to identify, facilitate, and drive a business solution from idea to completion. This particular role is aligned with OptumRx Customer Service in support of our Interactive Voice Response (IVR) system.

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Primary Responsibilities:

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  • Work closely with Capability Manager to understand the strategy, vision, and roadmaps for assigned product responsibilities
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  • Execute against product roadmaps that focus initially on minimally viable deliverables, while contemplating the near and long-term future enhancements that increase that value over time. Draw on an agile mindset.
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  • Serve as a subject matter expert to internal stakeholders on specific marketplace and IT topics
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  • Address operational challenges with both technical and non-technical solutions
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  • Understand the user experience and deliver solutions that delight
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  • Drive high-quality execution across organizational lines
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  • Seek to learn the business and own its evolution holistically. Drive to understand the why and connect the benefit of technology to the business capability and be able to clearly articulate this to both technical and non-technical stakeholders
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  • Work within an agile development/delivery framework
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  • Competencies:
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  • Demonstrated ability to work collaboratively in a matrix environment
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  • Passion for delivering exceptional customer experiences and quality products
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  • Proven ability to work with ambiguity and changing priorities
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  • Effectively communicate at all levels of the organization
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors Degree or equivalent work experience
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  • 3+ years of product manager / owner, or business analyst experience within a large matrix organization
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  • Experience translating customer needs into feature definition, user stories, product capabilities, and market requirements
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  • Experience utilizing user experience collateral such as personas, journey maps, etc. and translating into effective requirements and user stories
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  • Experience creating and managing a product backlog
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  • Experience demonstrate success in delivering products and value within an Agile-development framework
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Preferred Qualifications:

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  • Call center IVR and routing experience
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  • Health care industry experience
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  • Scrum team experience; ability to lead a cross-cultural team towards a common goal
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Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

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Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Senior Capability Analyst, Capability Analyst, IVR, agile, user stories, product manager, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH

Posted: 2021-07-22 Expires: 2021-08-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Capability Analyst Telecommute - 945461

UnitedHealth Group
Eden Prairie, MN 55344

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