Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Positions in this function include those who monitor and operate computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required.

Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

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• Serve as application support and administrator responsible for the day-to-day operation of all non-EMR enterprise applications within the OptumCare East Region environment including Imprivata OneSign for SSO, Imprivata ConfirmID for EPCS, and Hyland OnBase for Document Management. Additional applications to be added to the environment, as needed to support business needs.
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• Build and maintain best practices in application configuration and procedures.
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• Troubleshoot and resolve application issues.
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• Communicate with end users and information technology team members regarding application status, functionality, open issues, etc.
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• Assist with testing activity as needed during upgrades and releases.Generally work is self-directed and not prescribed
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• Works with less structured, more complex issues
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• Serves as a resource to others
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"Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• Bachelors Degree or equivalent work experience
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• 2+ years supporting enterprise applications
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• Understanding of SDLC, and ability to apply SDLC principles and practices to this role
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• Experience in end user support or customer service with IT applications
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• Experience in troubleshooting IT application issues and bugs, resolving or escalating as needed
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• Experience with quality assurance testing, including authoring and executing test cases
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Soft Skills:

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• Ability to accurately and completely describe application errors and all steps taken to reproduce to facilitate resolution
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• Excellent written and verbal communication skills
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

Colorado Residents Only: The salaryrange for Colorado residents is $64,800to $116,000.Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

"UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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