1+ months

Senior Associate, Work Center Technical Support - Japanese Speaker

Singapore
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Job Description

Proactively manage global and Japan domestic customer network performance as Tier 2 role
This role requires business level of Japanese/English language skill (written and spoken), in addition to network technical skills to provide the quality service to enterprise customer.
CISCO Certified or equivalent skill to be able to isolate/diagnosis WAN/LAN network issues and drive to the resolution
24 x 7 availability, need to be on rotating shift working hours
Drive some of the Innovation initiatives for team to work more efficiently
Support Japan based MNC with variety of service/product (AVPN/AVTS/ANIRA/ADIS/Hosting/MSS/3rdParty NI/IBM P9/IGA), with large volume of special handling procedures
Proactively manage and monitor global/domestic customer network performance for 24x7 to meet customers' Service Level expectations
Use AT&T standardized tool to isolate/diagnose network faults
Drive to problem resolution and search for root cause
To effectively manage service providers and device vendors
Communicate frequently with internal/external customers/teams via phone/email/Q/web tools (e.g. Fault reporting, notification and escalation)
Work with various teams to meet the customer focused targets

Roles and Responsibilities:

Job Specification [Requested skills/experience] CCNA Routing and Switching or equivalent Knowledge of and the ability to configure, diagnose, and use installed networks/communications devices such as routers, switches, and load balancers. Knowledge of business concepts, tools and techniques and ability to operate with a business mindset that complements one's functional specialty and keeps it in a business context Independent, self-driven, highly customer focused and has desire to learn about Network and new technologies Good understanding of network protocols such as TCP/IP, SNMP and VOIP. Self-driven, able to persists in the face of obstacles, willing to lead and drive the innovative ideas A strong team player who seeks a long-term career in this position An active listener who is warm, friendly and has a great telephone voice. English and Japanese language: Strong written and verbal communication skills including Japanese Polite expressions(Keigo). If the applicant is a non-Japanese native speaker, Japanese Language Proficiency Test, Level N1 certificate is required. This role primarily supports native Japanese speaking customers. Be able to work on rotating shifts (12 hours).

Key Competencies and Skills:

[Preferred skills/experience] CCNP Routing and Switching Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN) Call center experience for corporate customers

Education and Qualifications:

[Preferred skills/experience] CCNP Routing and Switching Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN) Call center experience for corporate customers

Additional Information:

Shift Hours Shift Pattern 12-Hours Rotating Day : 0800 2000 Night : 2000 0800 8-day cycle: 2 days, 2 off, 2 nights, 2 off","educationRequirements":"[Preferred skills/experience] CCNP Routing and Switching Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN) Call center experience for corporate customersShift Hours Shift Pattern 12-Hours Rotating Day : 0800 2000 Night : 2000 0800 8-day cycle: 2 days, 2 off, 2 nights, 2 off
Posted: 2019-09-26 Expires: 2019-12-24

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Senior Associate, Work Center Technical Support - Japanese Speaker

AT&T
Singapore

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