12 days old

Senior Asset Manager (Russian Speaker)

Cisco Systems Inc.
Poland, NY 14747
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Asset Management is a proactive service where Cisco is responsible to improve the accuracy of primarily Cisco devices installed within the Customer network/s. The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.

Role & Responsibilities - summary
The individual would be responsible to drive business outcomes to the customer by achieving KPIs which have a bearing on the Customers Risk appetite, Budgeting and Planning & ability to manage Contracts effectively. 

The Asset Manager would be responsible for gathering information about the newly assigned customer, create visibility of the customer Installed Base, analyzing the data quality and assess existing processes governing Lifecycle of the Customer Assets.  Based on the results of the analysis, the Asset Mgr will execute necessary Installed Base cleanup actions with the cooperation of Cisco transactional support teams.

To optimize customer experience, the individual is required to analyze customer Asset Management process (or Installed Base Lifecycle Process) and provide recommendations for its design/optimization, being accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues.

 Qualifications

    • 4 years or more of working experience,  direct experience in the related area would be an advantage
    • Strong knowledge of Excel is required
    • Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though beneficiary
  • Fluent Russian required

Desired skills

    • Strong communication, presentation and listening skills
    • Customer focused
    • Analytical and problem solving skills
    • Ability to work independently
    • Keen to learn
    • Proactive, taking Ownership to drive execution / solve challenges
    • Ability to prioritize and multitask
    • Team player
Posted: 2020-05-15 Expires: 2020-06-15
Sponsored by:
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Senior Asset Manager (Russian Speaker)

Cisco Systems Inc.
Poland, NY 14747
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