18 days old

Senior Asset Manager (German Speaker)

Cisco Systems Inc.
Oeiras, Lisboa 2780-213
Apply Now
Apply on the Company Site

What You'll Do

Asset Management is a proactive service where Cisco is responsible to improve the accuracy of primarily Cisco devices installed within the Customer network/s. The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.

Role & Responsibilities - summary

You will be responsible for driving business outcomes to the customer by achieving KPIs which have a bearing on the Customers Risk appetite, Budgeting and Planning & ability to manage Contracts effectively. 

The Asset Manager would be responsible for gathering information about the newly assigned customer, create visibility of the customer Installed Base, analyzing the data quality and assess existing processes governing Lifecycle of the Customer Assets.  Based on the results of the analysis, the Asset Mgr will execute necessary Installed Base cleanup actions with the cooperation of Cisco transactional support teams.

To optimize customer experience, the individual is required to analyze customer Asset Management process (or Installed Base Lifecycle Process) and provide recommendations for its design/optimization, being accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues.

Details:

Customer onboarding:

Define the Customer business structure and associated Cisco assets (HW and SW) that will be managed under the Service. 

For SFC customers, obtain Ts&Cs of Services Full Coverage agreement and define business rules for the automation (e.g. ACAT)

Combining Customer view, Network view and Cisco view into

an Installed Base (IB) baseline for the account to be considered the IB Golden View for defining the device quantity, type, location, service coverage and additional asset attributes

Prepare and execute the initial Service Delivery Plan (MACD activity plan)

Perform a process assessment on existing asset / contract management capabilities that are currently in use by the Customer and/or Partner.  Identify target areas that need improvement in order for the CAM practice to be successfuly integrated into the account.

Agree set of common objectives / customer priorities obtained via Business Outcomes discussion to set key KPIs to be used to measure the success of the service delivery

Develop and implement detailed processes with customers to handle regular maintenance of their Installed Base (MACD activities) and capture them in customer Service Delivery plan

Ongoing Cisco Asset Management

Document, manage, execute and track changes as they are made to the Installed Base Baseline (Moves, Terminations, Additions and Configuration changes)

For SFC customers,  manage additional Adds process including the maintenance of business rules in the automation platform (e.g.ACAT)

Capture and report on key KPIs tied to agreed Business Outcomes

Secure the delivery or regular reporting as per the Asset Management service description; for Premium and Tailored customers, define the reporting requirements with Cisco Account Team and Customer, that will include type, customized content and frequency of Installed Base status reports

Interpret results of Installed Base Analysis results provide by Asset Management Platform and/or Digital Data Analyst and take necessary actions

Analyze and report on critical product life cycle pending events (i.e. Last Date of Support, Un-covered critical devices, Approaching service contract end) aligned to the Business Outcomes

Prepare reports and participate in Quarterly Business Reviews (QBR) with Customer

Provide Account Support for Cisco Asset Management related topics

Proactive engagement with Customer and Service Sales to provide IB insights for upcoming renewals

Build relationships with Cisco Account Team, customers, and other stakeholders.


Who You'll Work With

You will closely work with Cisco Customers and internal Cisco teams


Who You Are

Minimum qualifications

 8 years or more years of working experience, out of that minimum 2 or more years of direct experience in Asset Management role

 Strong knowledge of Excel is required

 Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though beneficiary


Desired skills

 Strong communication, presentation and listening skills

 Customer focused

 Analytical and problem solving skills

 Ability to work independently

 Keen to learn

 Proactive, taking Ownership to drive execution / solve challenges

 Ability to prioritize and multitask

 Team player


Why Cisco

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


 #LI-1652270_EMEADM1


Posted: 2020-05-08 Expires: 2020-06-08
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Asset Manager (German Speaker)

Cisco Systems Inc.
Oeiras, Lisboa 2780-213
Tweet
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast