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Senior Analyst, Customer Data Strategy and Governance

Atlanta, GA
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Job Details

Senior Analyst, Customer Data Strategy and Governance (130346)

GA - Atlanta

  • Date Posted: Sep 23, 2019
  • Company: The Home Depot
  • Travel: 0-25%
  • Functional Area: Marketing
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

The Sr. Analyst Customer Data Strategy and Governance will participate in a variety of projects related  to the governance and management of customer data across The Home Depot. The Sr. Analyst will participate in project scope design effort and will execute and lead medium/multi-dimensional or multiple projects. They will lead the project for all aspects of customer data and will be a subject matter expert for the project. They will be expected to lead and execute process development, project management, data analysis and status reporting. The Sr. Analyst will have a hands on understanding of the data necessary to drive customer data management and governance processes, including analysis using data querying in support of project completion. The Sr. Analyst will ensure team completion of assigned tasks during the project life cycle, including cross-functional team members, and they will identify areas for improvement in the processes supporting customer data management and governance.


Represents the Merchandising function in business process evaluation, procedural development, systems requirements definition and systems functional design.
Project/Initiative Management--Partners with senior and department management and cross-functional teams in determining and defining business need/requirements; project plans, risk assessments, communication, implementation, training and change management
Manages the business and project team expectations including addressing project issues, changes; May directly supervise staff members in the development, implementation and support of applications and business processes to meet the client's business requirements.
Driving the requirements gathering efforts for a project (either development or implementation), including managing the expectations of the project manager, the stakeholders, the project team and executive management.
Proposing alternatives and solutions to requirements management for each project that most closely aligns with the specific timetables, objectives and business issues at hand.
Consulting with cross-functional managers, project managers, management and customers to ensure that all projects undertaken adequately address requirement related issues. Understanding the business case behind all projects, including the motivating factors for all stakeholders. Working with the Business Manager to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes.
Establishes and reports on metrics of assigned projects to gauge business value (ROI).; Audits and evaluates implemented projects (systems/processes, for example) to support continuous improvement opportunities.


Typically reports to Manager or Senior Manager Merchandise Mgt Systems
No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).


Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.


Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 5 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:
Minimum of 3 years project management, consulting experience preferably in a retail environment. At least 2 years of experience managing retail/merchandinsing process improvement projects. Cross functional project management experience within The Home Depot.

Preferred Qualifications:

  • 1-2+ years of experience in master data management (customer, product, materials, etc.) in a B2C org 
  • SQL skills and 1-3 years of experience working with large data sets
  • 1-3 years of experience in Visio or some other process flow tool 
Knowledge, Skills, Abilities and Competencies:Proficient in business process evaluation and procedure development; Demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.
Previous experience supervising professionals
Experience or in-depth knowledge of retail merchandising and/or logistics; possesses cross functional retail knowledge.
Strong communication, analytical, organizational, leadership and teamwork skills; Demonstrated experience in process improvement and/or SDLC and project management methodology
PC proficiency, including knowledge of worksheet, word processing, project management and presentation applications

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Posted: 2019-10-17 Expires: 2019-11-16

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Senior Analyst, Customer Data Strategy and Governance

Home Depot
Atlanta, GA

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