22 days old

Senior Analyst, CRM

Atlanta, GA 30303
Apply Now
Apply on the Company Site
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe Senior Analyst CRM is responsible for leading enterprise level CRM measurement, reporting and insights. As the principle driver of our measurement strategy, this person works cross-functionally to coordinate efforts and ensure success. The Senior Analyst CRM will interpret and report on internal and external data, as well as present impactful and actionable findings to leadership and stakeholders. The Senior Analyst CRM will help implement a measurement framework across all CRM programs and channels that ensures we are managing to the right performance KPIs and are gaining a better understanding of our impact on customer behavior.\u003C/p\u003E\u003Cp\u003EThe Senior Analyst will need to see through the vast amount of data we have at our disposal and identify signals in the noise to find conclusions. This person should be precise and pay great attention to detail, as they evaluate numbers, trends and come to conclusions based on findings.\u003C/p\u003E\u003Cp\u003EThis person is responsible for leading other team or organizational members in education about measurement, best practices and education, while helping build a CRM insights practice. This practice includes standards for reporting, tracking implementation, as well as working closely with our data and technology team in maintaining the underlying reporting data infrastructure.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMajor Tasks, Responsibilities and Key Accountabilities\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp style=\u0022display: inline!important;\u0022\u003E40%- Measurement and reporting of CRM overall, individual programs, and cross-channel initiatives\u003C/p\u003E\u003C/li\u003E\u003Cli\u003E20%- Standardizing of tracking processes and reporting\u003C/li\u003E\u003Cli\u003E20%- Supporting the development and automation of our reporting data infrastructure\u003C/li\u003E\u003Cli\u003E20%- Discovering innovative ways to enhance our intelligence by integrating new data and insights sources\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ENature and Scope\u003C/strong\u003E\u003C/p\u003EThis position reports to Sr Manager CRM\u003Cbr /\u003E This position has no Direct Reports\u003Cp\u003E\u003Cstrong\u003EEnvironmental Job Requirements\u003Cbr /\u003E \u003C/strong\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EEducation Required\u003Cbr /\u003E \u003C/strong\u003EThe knowledge, skills and abilities typically acquired through the completion of a associate\u0027s degree program or equivalent degree in a field of study related to the job.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EYears of Relevant Work Experience\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E 2 years\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPhysical Job Requirements \u003Cbr /\u003E \u003C/strong\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EThe ability to manage multiple projects simultaneously\u003C/li\u003E\u003Cli\u003EData analysis skills and SQL coding experience\u003C/li\u003E\u003Cli\u003EAdobe Analytics (or other web analytics platform)\u003C/li\u003E\u003Cli\u003ESuperlative excel skills including advanced functions\u003C/li\u003E\u003Cli\u003EGeneral understanding of business and marketing strategies\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EThe ability to manage multiple projects simultaneously\u003C/li\u003E\u003Cli\u003EStrong analytically with demonstrated business planning skills.\u003C/li\u003E\u003Cli\u003EOutstanding written and verbal communication skills.\u003C/li\u003E\u003Cli\u003EPositive, upbeat, can-do, professional and responsible attitude.\u003C/li\u003E\u003Cli\u003EIndependent and self-directed, yet also team-oriented.\u003C/li\u003E\u003Cli\u003EInfluential, practiced in negotiating with others in ways that result in win-win outcomes.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-03-13 Expires: 2020-04-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Analyst, CRM

Home Depot
Atlanta, GA 30303

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast