1+ months

Senior Account Receivable Solution Specialist - Eden Prairie, MN - 897146

Eden Prairie, MN 55344
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  • Job Code
    897146

Energize your career with one of Healthcare's fastest growing companies.

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You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

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This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

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This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am-5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 11,000 Optum Circle, W-400, Eden Prairie, MN 55344.

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Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

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Primary Responsibilities:

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  • Business to Business Collection Management & resolving barriers to payments
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  • Analyze / reconcile accounts Receivable Data
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  • Work is frequently completed without established procedures
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  • Contact internal and external customers to ensure payment made timely on accounts in collection portfolio
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  • Develop positive relationships while maintaining customer standards with a focus on problem solving
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  • Investigate and resolve reconciliation discrepancies
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  • Timely respond to customer inquiries
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  • Complete monthly delinquency meetings with Finance and business leaders
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  • Perform effectively in a high volume and fast paced production environment with a high degree of accuracy and productivity
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  • Perform required tasks independently as well as contribute as needed in a team environment
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  • Provides explanations and interpretations within collections portfolio
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  • Submit refunds for customers with credit balances
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  • Investigate and assist with resolving disputes on customer accounts
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  • Coordinate with multiple departments to resolve customer service facing issues
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  • Analyzes and investigates
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  • Provide training assistance for new Collection hires
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  • Provide support to Collection Specialists
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  • Participate in software testing
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  • Provide mentoring / leadership to Collection Specialists
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  • Be a department leader\\Works independently
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  • All other tasks assigned by manager
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  • High School Diploma / GED
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  • 3+ years of Business to Business Collection experience or 1+ years with an Associate's or bachelor's degree
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  • Microsoft Excel user at an intermediate level (Pivot Tables, Sorting Data, and Reconciling experience)
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Preferred Qualifications:

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  • Associate's Degree (or higher) in Accounting, Finance or related field
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  • GetPaid or PeopleSoft Collection Softwareexperience
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  • Collection Software tool experience
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  • Accounting Software experience
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  • Experience in large scale ERP environment
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  • Prior experience working in a global organization
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Soft Skills:

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  • Solid negotiation, problem solving and resolution skills
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  • Excellent communication skills with a diverse population
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  • Quick learning agility, resourceful, self - motivated, and works independently
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  • Experience in a metric driven environment
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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Some of the steps we've taken to ensure employee well-being include:

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  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
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  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
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  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
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  • Fully cover the COVID-19 healthcare costs for our employees
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  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: medical collections representative, customer service, collections representative, customer service representative,hiring immediately

Posted: 2020-10-30 Expires: 2021-01-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Account Receivable Solution Specialist - Eden Prairie, MN - 897146

UnitedHealth Group
Eden Prairie, MN 55344

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