1+ months

Security Escalation Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

You will help us resolve some of our customers' most complicated issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and improvements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms.

This is an opportunity to join one of the most complicated, highly transparent and exciting roles within Cisco Security Engineering. You will apply all of your development and troubleshooting skills to tackle outstanding and sophisticated issues in a vast number of product areas (security, UI, networking, OSes, databases, and hardware).

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to solve, debug, and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design, to implementation.


  • Identify and fix problems in released products through troubleshooting and code analysis.
  • Work with peers to investigate and drive critical issues to resolution.
  • Build debug binaries and scripts to aid in identification of customer facing issues.
  • Reproduce customer issues escalated from support.
  • Work with customers and support teams to capture sufficient information to reproduce customer problems.
  • Work with Product Development teams to identify product serviceability/usability issues and address quality problems.
  • Work with teams to provide feedback and mentorship on new features.
  • Work with test teams to build system test cases to prevent future occurrences of identified bugs.
  • Help facilitate problem solving and collaborate within the team.
  • Provide technical mentorship to junior members of the team.

Who You Are

We are looking for a hardworking software engineer with development experience to join the Engineering Escalations team. The successful candidate will have prior experience working on an enterprise level solution, a history of successful engagements with other business entities and customers, proven experience with Perl, C/C++, Linux shell scripts, strong troubleshooting skills, and a strong understanding of security, Linux administration, and networking architectures.

Required knowledge, skills and abilities:

  • Bachelors degree in computer science or equivalent experience
  • At least 3-5 years of experience in a technical role in a software-related field
  • 2+ years of experience in commercial software development or advanced degree
  • Very strong troubleshooting and analytical skills
  • Strong spoken and written communication skills
  • Ability to work both independently and as part of a team
  • Ability to learn new skills and apply them quickly
  • Ability to understand legacy code to identify and fix problems
  • 2+ years of C/C++ experience
  • 1+ years of experience with Perl or equivalent language
  • 1+ years of experience working with GDB
  • Proven proficiency with Linux shell scripting languages
  • Proven proficiency in Linux system administration
  • Solid understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc.
  • Experience with Ethernet packet-based analysis
  • Fundamental understanding of network security principles

Desired knowledge, skills and abilities:

  • Experience investigating core files using GNU debugger
  • Knowledge of network security concepts
  • Reverse engineering experience is a strong plus
  • Knowledge of MySQL or other relational databases
  • Experience with network security tools and diagnostics. E.g. Snort, nmap, nessus, ethereal, tcpdump, tcpreplay, wireshark.

Location: RTP, NC, Fulton, MD (Austin, San Jose Possible Alternate Locations)

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. We do this in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

#We Are Cisco

Posted: 2021-02-10 Expires: 2021-04-24
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Security Escalation Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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