1+ months

Secure Network Analytics (XDR) Customer Success Specialist

Cisco Systems Inc.
Anywhere In Japan, Remote
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(Secure Network Analytics Customer Success Specialist)/1CXCSSSecure Network Analytics CSS


CSS CSS



CSSCX


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Secure Analytics


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Secure Analytics

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- CX CX


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- 2-5

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- CCNA / CCNP / CCDP / CCIE
- CISM / CISSP
- BS

We Are Cisco

#WeAreCisco

(30 !) AI/

DNA


 

The Secure Network Analytics Customer Success Specialist role is highly critical, strategic, and technical. You engage with customers to accelerate their adoption of Secure Analytics & Cisco products/solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest-growing teams. The Secure Network Analytics CSS is a hands-on expert for their aligned product or architecture. This role owns delivery of targeted engagements intended to increase Secure Analytics product awareness, share industry practices, and drive overall product consumption and business value. 

The CSS brings vision and tactical expertise to ensure every customer engagement is successful while actively participating in the global CSS Community, where they collaborate with their peers to share knowledge and customer success stories. Able to effectively combine deep technical expertise with a solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster.


This technical role is intended to support our customers with a myriad of their adoption challenges with Secure Analytics and across the Security product domain.

What You'll Do

The CSSs will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. In this role, you will:

          Deliver Webinars to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with the scope and on-time engagement. 

          In-depth knowledge, domain and industry specialization, and the technical expertise of Secure Analytics and Security customer stories.

          Collaborate with Account teams, CS, CSEs, and partners to improve customer adoption and address product concerns Welcome Calls with Customers, Regular Update Meetings with Customer

          Use case mapping, understanding the objectives of purchase and what will make this successful in their environment.

          Drive adoption and expansion of Cisco products with Secure Analytics by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.

          Define and overcome Adoption Barriers 

          Facilitate high-impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the Customer Success Executive (CSE)

          Demonstrate domain specialization and expertise to deftly identify and, with dedication, lead risk areas and customer expectations that could impact successful delivery

          Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

          Inspire customers to make tactical and strategic deployment decisions and track long-term business outcomes

 

Who You Are

          Customer Obsessed: Enthusiastically understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.

          Technical Guru: Technical knowledge and the ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer's environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and standard methodologies

          Cross-Team Collaborator & Influencer-work across internal and external teams of all levels to actively inspire technical implementation decisions and work towards a common goal. Ability to operate and interact with customers in a remote/virtual and face-to-face environment (varies by role).

          Business Acumen: Clear understanding of high-level business landscapes, including critical strategic priorities, processes, and bold marketplace

          Results Oriented: Interest in and confirmed execution ability with relevant technologies and customer outcomes.

          First Responder: Skilled at issue management and handling customer expectations.

          Effective Communicator: Delivers complex information confidently and convincingly appropriate to a diverse audience that produces clarity and impact.

Required Experience

          2-5 years of experience in technical consulting or direct customer interfacing/engagement role, knowledgeable of industry-standard methodologies related to a domain

          Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases and an ability to define and articulate how technology can be used to solve business challenges

          Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent

          Industry Certifications: CISM / CISSP or equivalent

          BS Engineering, Computer Science, Masters

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

We Are Cisco

#WeAreCisco, where each person is unique, we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

 


 

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
Posted: 2022-11-28 Expires: 2023-02-23
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Secure Network Analytics (XDR) Customer Success Specialist

Cisco Systems Inc.
Anywhere In Japan, Remote
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