23 days old

Secure Endpoint Escalations Engineer - AnyConnect

Cisco Systems Inc.
Stanwood, MI 49346
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Who You'll Work With

If you like to work at the boundary between the technology and the customer, helping real customers, resolve real problems that affect their network security operations, you've come to the right place. Engineering Escalation team in Cisco's Security Business Group is a team of highly skilled professions with a focus on resolving the customer reported problems. Collaborating closely with Engineering colleagues globally, we work across the spectrum of our customers: large and small, around the world, in situations ranging from the every-day to the highly unusual. Were influencing the future of SBG's products by bringing our direct experience with our customers back to the rest of the Business Group.


What You'll Do

As an AnyConnect Escalation engineer, you will be handling sensitive customer escalations and work closely with Engineering in troubleshoot, debugging, different areas of the AnyConnect Software Agent including Posture, Compliance, Remediation, VPN, Dot1x etc. features. Your responsibilities include understanding the AnyConnect solution, becoming familiar with customer deployment scenarios and working to troubleshoot, assess, and reproduce customer issues. You will spearhead customer success and provide the voice of the customer back to the development team to drive product and customer sat improvements. Increase test efficiency and effectiveness through review of customer found issues and application of appropriate test approach, technology, tools, and innovation. Who You Are The ideal candidate possesses broad knowledge of many different technologies, as well as a total system perspective and a working knowledge of how networking devices interoperate. Solves sophisticated problems at the system level.


Required skills:

  • About 5 years of strong development background in client application development on Windows, Mac OS X and/or Linux platforms.
  • Strong troubleshooting and debugging skills with exposure to relevant tools and technologies.
  • Experience with network analyzers and network troubleshooting tools
  • Proven understanding of C and C++ and object-oriented methodologies.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.


We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!


But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.


So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


#LI-LM1

#LI-Remote


Posted: 2021-03-29 Expires: 2021-05-01
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Secure Endpoint Escalations Engineer - AnyConnect

Cisco Systems Inc.
Stanwood, MI 49346
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