1+ months


SSM Health
Madison, WI 53786
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Are you a caring, compassionate person looking for an opportunity to work in the healthcare industry? We would love to talk to you about the DMG Contact Call Center.

Our Schedulers are as important as any other function in the healthcare delivery system. They serve as the ambassadors of service between the patient and Dean Medical Group. This includes but is not limited to:
+ Answering and placing phone calls in a friendly, helpful and welcoming manner, within SSM Health standards;
+ Demonstrating a resourceful nature and actions when patients and /or internal customers have questions;
+ Handling other patient contacts as required

This is a full time, 32 hours per week position. The first month of training has a Mon-Fri, 9:00 am-4:00 pm schedule. Following that, the schedule is Mon, Fri, 8:00 am-5:00 pm, Tues, Thurs, 8:00-4:30 pm. 1-2 holidays per year are required. No weekends.

We look forward to hearing from you. Please apply today!


+ Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate.

+ Assists with maintenance and updating of provider contact information.

+ Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system.

+ Follows site-specific protocols and maintains up-to-date documentation to ensure compliance.

+ Performs other duties as assigned.


+ High school diploma or equivalent


+ No experience required


+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.
Posted: 2020-09-01 Expires: 2021-01-24
Sponsored by:
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SSM Health
Madison, WI 53786

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