21 days old

SALES SUPPORT MANAGER - THE HOME DEPOT PRO INSTITUTIONAL, DAVIDSON

Davidson, NC 28036
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E\u003C/strong\u003EThe Sales Support Manager is accountable for the following deliverables in an effort to ensure the sales organization ability to maintain focus on effective selling activities.\u003Cul\u003E\u003Cli\u003EAll reporting needed to drive sales and manage performance:\u0026nbsp; phone reports, marketing campaign contact lists, customer-specific sales data, current brand and vendor pricing, initiatives tracking, etc.\u003C/li\u003E\u003Cli\u003EWorking directly with the customer service reps to facilitate off-season outbound calling and in-season alignment with ongoing sales efforts/directives\u003C/li\u003E\u003Cli\u003ECoordination among sales, marketing and customer service in support of trade shows, sales and marketing initiatives, product introductions, web-delivered services, promotions, etc.\u003C/li\u003E\u003Cli\u003ETimely and accurate dissemination of all marketing collateral materials requested by customers for point-of-sale presentations\u003C/li\u003E\u003Cli\u003EOngoing process improvement to deliver optimal service levels\u003C/li\u003E\u003Cli\u003EManaging staff schedules, time sheets and weekly time management and training\u003C/li\u003E\u003Cli\u003EServing as primary liaison within multiple departments affecting Sales issues including, but not limited to: Customer Service, Marketing, A/R, A/P, Product Management, IS Support, Human Resources, and Operations\u003C/li\u003E\u003Cli\u003EManaging all aspects of phone system and personal computers including set up, trouble-shooting and communications with corporate telecomm and IT teams\u003C/li\u003E\u003Cli\u003EOther activities as assigned\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E10%- Determine the Sales Support Lead to be assigned to each Customer and ensure a smooth and successful experience for the customer.\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Management of setting up and coordinating communication of new customers to Accounts Receivable, Sales Leaders, Sales Professionals, Contract Management, Customer Care and Procurement\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Work with Account Managers to provide support \u0026 reporting to achieve results on client priorities\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Work with pricing team to ensure pricing \u0026 contract accuracy\u0026nbsp;\u003C/li\u003E\u003Cli\u003E15%- Internal resource that ensures all stakeholders are acting in unison\u0026nbsp;\u003C/li\u003E\u003Cli\u003E30%- Manage a Account Sales Support team by coaching and providing training and counsel to provide the best experience for the associate.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EReports to the Inside Sales Manager. Has 5\u002B direct reports.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ETravel:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 25% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EYears of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E3 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ECollege degree preferred\u0026nbsp;\u003C/li\u003E\u003Cli\u003EPrevious customer service and/or sales support leadership experience in a b2b environment\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003Cbr /\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EStrong organizational/time management skills and ability to multi-task\u0026nbsp;\u003C/li\u003E\u003Cli\u003EExcellent computer skills including Microsoft Office and CRM or a business operating system\u0026nbsp;\u003C/li\u003E\u003Cli\u003EAdvanced Excel skills including pivot tables\u0026nbsp;\u003C/li\u003E\u003Cli\u003EAbility to effective communicate, both written and oral, with external and internal professionals\u0026nbsp;\u003C/li\u003E\u003Cli\u003EAbility to train and develop team members\u0026nbsp;\u003C/li\u003E\u003Cli\u003ECoaching and collaborative leadership\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E
Posted: 2020-10-01 Expires: 2020-10-31
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SALES SUPPORT MANAGER - THE HOME DEPOT PRO INSTITUTIONAL, DAVIDSON

Home Depot
Davidson, NC 28036

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