8 days old

Sales Specialist - Contact Centre/ RPA/ CRM experience is must

Cisco Systems Inc.
Mumbai, MH 400001
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Team Introduction

We are part of APJC Collaboration Architecture team. The team is responsible for sales and presales of Collaboration product across all segments in APJC (Enterprise, Commercial, SMB, SP, Public Sector etc.)

The product mix comprises of Web & Video Conferencing Solutions, Productivity tools, Applications focused to improve Customer Interactions like Omni Channel Contact Centre & Customer Experience Management platforms, all either sold as on-premise applications or SaaS.

Team is highly skilled in their domain and well respected in the industry, we are Trusted advisor for the Customer to build their future state Architecture

What Youll Do

  • You will be a Sales Specialist for the Contact Centre & Customer Experience portfolio at Cisco.
  • You will liaise closely with multiple Account Teams in your region, create Strategy for Sale of Contact Centre and Customer Experience products.
  • You will work closely with relevant teams in Cisco and Partner community to drive sales and execute the sales strategies.
  • You will carry a Quarterly / Annual Sales Quota for the region & will work toward overachieving the same.
  • You will engage with the customer, leaders, and decision makers to showcase the value proposition, discuss and arrive at ROI, TCO for the requirement etc
  • You will have product sales & partner responsibilities for an assigned region from sales perspective and hence it's helpful to stay up to date on relevant competitive solutions, products, and services.
  • You will be supported by a product SE to provide Technical solutions to the Customer.

Who You'll Work With

You will be part of the Cisco APJC Collaboration Architecture team, a team of Collaboration Sales Specialists. You will partner with Account Manager(s), Business Units, System Engineers, Partner Account Managers, Product Sales Specialists for your territory. You will work with partners and customers to ensure higher sales and growth of Contact Centre and Customer Experience products. We provide best and optimized solutions to the Industry and have a large & flexible portfolio which can either be sold as an on-premise offering or Cloud / SaaS offering, thus providing multiple options for customers to choose from. Cisco is a leader in the Contact Centre, Collaboration and Customer Experience portfolio and has been consistently showcased a double digit growth.

Who You Are

  • You have min of 12-15 years of experience in technology / application sales with a demonstration of over-achievement. Fast running self-starter with an excellent relationship building abilities.
  • Experience in Contact Centre sales is required. Exposure to overall Collaboration product sales or Application sales like CRM, Experience Management Platforms, RPA tools, AI based platforms, SaaS solutions etc would be an added advantage.
  • Experience of selling above products in IT, ITeS / Process Outsourcing & FSI vertical would be preferred.
  • Excellent communication, presentation skill with ability to build relevant, vertical specific messaging & driving consultative sales.
  • Ability to engage with CIOs, Customer Experience leaders for pre-sales conversations, communicating business value, discussing ROI , TCO etc.
  • Proven track record of excellence in sales, client happiness, & teamwork.
  • Business forecasting, pipeline development skills.
  • Ability to grow existing deployments as well as seek newer logos would be appreciated.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-01-11 Expires: 2021-02-18
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Sales Specialist - Contact Centre/ RPA/ CRM experience is must

Cisco Systems Inc.
Mumbai, MH 400001
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