20 days old

Sales Development Manager

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

The Sales Development (LDR) teams primary mission is to support the Webex sales motion by qualifying inbound leads and prospecting using outbound efforts, all in an effort to super-charge the top of the Webex sales funnel and fuel continued industry-leading growth. The LDR teams secondary mission is to serve as a development platform for future Inside Sales Representatives by taking high potential early-in-career candidates and preparing them for a successful transition to the role. 
We are seeking a strong mix of people and process leadership in our future Sales Development Manager. The SDM needs to be passionate about building the future talent of Webexs sales organization by teaching early-in-career reps how to sell. They will do this by closely working with LDRs to train, shadow, and coach them, and in that process identify each reps strengths and development areas to create a personalized development plan for them. This will require forming strong coaching relationships with the team as well as building core sales skills in team members (e.g., various sales methodologies, closing techniques, objection handling, overcoming a gatekeeper, etc.). At the same time the SDM is also a process leader for the entire LDR program, and needs to think about the end-to-end process and how to improve it realizing that will often require close cooperation and partnership with other departments (e.g., Inside Sales leadership, Marketing, Channel, Sales Strategy & Operations). 
This position will report to the Director of Collaboration Digital Sales and lead a team of entry-level and experienced LDRs. 
Who You'll Work With
Support sales efforts by leading an international team that qualifies inbound calls, chats and emails as well as targets accounts utilizing outbound prospecting skills to build quality sales pipeline. 
Identify, recruit and hire candidates that demonstrate high potential for both the LDR role as well as future success in the ISR role[1] 
Quickly train LDRs to become highly effective and efficient in their role as LDRs; once they are performing well in role, develop LDRs to be successful in their career progress to the ISR role based on a well established training curriculum and set of advancement criteria 
Maintain operational excellence by 
 Ensuring fast inbound lead responsiveness, accurate lead status maintenance, and high quality conversion of leads to opportunities 
 Implementing consistent best practice use of tools and processes (e.g., SFDC, SalesLoft) 
 Reporting on agreed key metrics 
Drive day-to-day operational excellence in inbound lead response and create creative outbound prospecting strategies 
Drive ongoing process improvements across the LDR program, working in close collaboration with Inside Sales, Field Sales, Marketing, Sales Training and Sales Strategy & Operations 
 Collaborate with Inside and Field sales leadership to define how LDRs best partner with their teams to create high quality sales opportunities 
 Maintain a close relationship with Marketing to ensure the leads they generate are actively being worked 
 Work with Sales Training & Enablement to co-create an end-to-end training curriculum and supporting materials to shape the LDR experience to meet the programs strategic objectives 
 Partner with Sales Strategy & Operations on managing to the right set of metrics and developing the tools to do so as well as improving LDR related processes on an ongoing basis 
Document key LDR processes 

Who you are: 
Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures 
Career Champion. You invest in your teams growth and development 
Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction 
Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships 
Trustworthy. You commit to earning our teams trust everyday through your actions and transparency 
What you have: 
Bachelors degree or equivalent, with a demonstrated track record of academic excellence 
Minimum of 2-3 years experience in direct sales or relationship management 
Proven track record of outbound sales activity with ability to translate key skills to early-in-career sales reps 
Exemplary demonstrated leadership abilities 
High quality communication (verbal and written) and organization skills, including ability to manage projects 
Ability to document processes and keep those documents updated as the program evolves 
Outstanding attention to detail 
Must be flexible and willing to adapt to a rapidly evolving work environment 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing?


Posted: 2020-03-20 Expires: 2020-04-20
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Sales Development Manager

Cisco Systems Inc.
Carolina Shores, NC 28467
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