4 days old

RN Clinical Call Center Lead

Tampa, FL 33602
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Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Here's an opportunity that's truly different and immensely rewarding. We're always looking for flexible, innovative approaches for delivering quality care. This role as a Call Center Registered Nurse Supervisor with WellMed/Optum is a perfect example. You'll have a direct impact on the lives of our members, recommending the right level of clinical care and connecting them with the resources they need to make informed decisions.

Location: 500 N Westshore Tampa, FL. Monday-Friday: 9am-6pm

Primary Responsibilities:

  • Provide clinical support to our call center LPN's by way of scripting, escalations and guidance
  • Assesses and triage any immediate health concerns
  • Responsible for auditing spreadsheets, reporting and tracking of all team and individual productivity goals
  • Train all staff on current and future processes
  • Identify potential care and/or provider gaps
  • Intake of inbound and outbound calls as needed
  • All other duties assigned as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-05-22 Expires: 2020-06-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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RN Clinical Call Center Lead

UnitedHealth Group
Tampa, FL 33602

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