16 days old

RN Case Manager On-Site Dartmouth - Lebanon, NH

Lebanon, NH 03766
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  • Job Code
    863648

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm)


The field-based RN Case Manager coordinates safe, quality, patient centered and affordable care through daily collaboration with patients, families, caregivers, health system physicians, pharmacists and internal/external vendors. Value is demonstrated through a reduction in hospital readmission, adherence to evidence based medicine guidelines and industry quality standards and identification of population health management opportunities.


Primary Responsibilities:
Patient Care:

  • Manages a targeted patient population prior to and post hospital discharge by:
    • Completing assessments and addressing any identified barriers to compliance across the care continuum
    • Developing a care plan and interventions with patient and family input
    • Interacting in a collegial and collaborative fashion with care team to include: RNs, Social Workers, physicians, pharmacists and non-clinical support team
    • Providing a complete continuum of quality care through close communication with members via in-person or on-phone interaction
    • Coordination of post discharge care with primary care physician
    • Proactive transitions of care follow-up
    • Providing condition education, medication reviews and connections to resources
    • Promoting cost effective health care with aligned health system networks
  • Prioritizes and multitasks to optimize patient experience
  • Ensures the well-being of patients and provides a positive, supportive environment for patients and other staff
  • Proper, concise and complete EMR documentation
  • Comply with and follow policies and procedures as outlined by MedExpress as well as maintains HIPAA at all times

Learning and Ongoing Education:

  • Maintain clinical knowledge and technical skills and apply new knowledge to position according to MedExpress policy
  • Maintain knowledge of Medical Terminology and standards of nursing care
  • Maintain knowledge of common safety hazards and precautions to establish a safe work environment
  • Participate in quality improvement projects as applicable
This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-14 Expires: 2020-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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RN Case Manager On-Site Dartmouth - Lebanon, NH

UnitedHealth Group
Lebanon, NH 03766

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