1+ months

Resolution Expediter - HR Services

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E The HRSC Resolution Expediter supports The Home Depot\u0027s HR Service Center (MYTHDHR) in providing excellent customer service to the contact center customers, associates and managers via active listening and professional communication during the intake of inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. \u0026nbsp;The HRSC Resolution Expediter resolves customer issues such as associate pay and other HR-related transactions and communicates resolution to appropriate parties and identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available. \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E \u003Cbr /\u003E 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.\u003Cbr /\u003E 20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership. \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E Reports to HRSC Supervisor. No direct responsibility for supervising others. \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E Located in a comfortable indoor area. Any unpleasant condition would be infrequent and not objectionable. \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003ETypically requires overnight travel less than 10% of the time. \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EStandard Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience:\u003C/strong\u003E\u003Cbr /\u003E 2 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ECertifications \u0026 Licenses:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Associate\u0027s degree\u003Cbr /\u003E Proficient in SAP/CRM,IBM, and Outlook and navigation of common web applications\u003Cbr /\u003E Retail Experience to include Suggestive Selling skills\u003Cbr /\u003E Home Improvement Experience\u003Cbr /\u003E Technical aptitude for troubleshooting\u003Cbr /\u003E Ability to partner with internal and external business partners\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E Negotiating/Influencing skills\u003Cbr /\u003E Excellent verbal and written skills\u003Cbr /\u003E Attention to quality and detail\u003Cbr /\u003E Microsoft Windows/Office proficient\u003Cbr /\u003E Proficient typing/keyboarding skills\u003Cbr /\u003E Multi tasking capability/Time and Case Management skills\u003C/div\u003E
Posted: 2022-05-12 Expires: 2022-07-10
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Resolution Expediter - HR Services

Home Depot
Atlanta, GA 30303

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