1+ months

Renewals Manager CGEM Inbound - Belgium

Cisco Systems Inc.
Machelen, Vlaanderen 1831
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What You'll Do

The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across a set of CGEM accounts, related to the Inbound business. You will work closely with the relevant CGEM HQ Renewals Managers, customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include:

       Drive CX Renewals motion with the customer and lead a team of Cisco resources for all renewal activities from opportunity identification to negation to close

       Focus on selling the existing portfolio and new offers

       Renew, up-sell and close on-time contracts in assigned territory

       Increase sales penetration at existing accounts

       Understand customers and partners procurement process

       Maintain internal and external relationships in support of closing the sale

       Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value

       Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan

       Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction

       Understand the overall industry environment

       Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development

       Monitor and report on market and competitor activities and provide relevant reports and information

       Analyze data and trends to identify growth opportunities

Who You'll Work With

This role resides in the Customer Experience organization, one of Ciscos fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

Who You Are

       Excellent executive level communication and presentation skills

       Strong team player

       Process Expert: Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy

Required experience:

       7+ years of sales experience with a solid focus on negotiating contracts and strategy

       5+ years of experience with subscription and software offers

       Education: Bachelor degree; Masters degree preferred.

       Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)

       Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)

    Fluent in English, French and/or Dutch 


If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco


where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2019-08-09 Expires: 2020-01-25

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Renewals Manager CGEM Inbound - Belgium

Cisco Systems Inc.
Machelen, Vlaanderen 1831
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